> You paid for Win4Lin 1.0 and are getting a free upgrade to 2.0. This
> is more than many companies do. If you noticed, the cost of 2.0 has
Then again, I went ahead and bought v1.0 with full knowledge that v2.0
was about to be released BECAUSE I was told I'd get the upgrade. This
sort of thing IS rather typical in the software industry.
> gone up, so you are getting a deal as well. Please be just a little patient.
I can be very patient if I'm knowing what I'm waiting for Richard.
When your website announced v2.0 and made it available for download it
also provided instructions for "win4lin 1.0 users" to upgrade. That
upgrade path wouldn't have worked on my system. So, I asked tech
support about this and received a simple message saying that I'd be
notified about the upgrade. There was no explanation, no guess as to
when I'd be notified, no nothing. How would you feel?
> We have the 1.0 customer lists from our distributors and we have to generate
> personalized licenses for everyone and distribute them. This will take
> a little bit of time.
No problem now that you've told us what's happening and given some
time frame. Thanks again.
> I know that this was not the best planning. Some of you might argue that
> we should not be making 2.0 available to sell until we had all of the 1.0
No big deal.
> lined up. Life in the real world I guess. As a developer it doesn't make
> me happy, but I do kind of understand.
Richard, the product is absolutely fantastic. I can't believe how
well it works. That said, I have a bit of a tough time recommending
it to the very people who need it most, Windows users who want to move
to Linux. Why? Because they don't have the expertise to set it up
and deal with some of the "packaging" difficulties I went through.
The thing that's odd about that is that your quickdownload shell is
just super and the evaluation installs really slick. But once I
handed NeTraverse my credit card it seemed that all the hand-holding
was done and that I was on my own. The online download didn't include
the kernel package. I had to go through the quickdownload script to
figure out where that was and what was done with it. I then had to
download an update patch of my newly purchased software. All of this
stuff is pretty simple but if I needed a download installation script,
I surely wouldn't have been able to figure any of this stuff out.
To this naive customer it would seem that when one buys an online
software package it should come as a complete, installable system.
Amanda has explained to me that your approach has been driven by
download bandwidth limits that most people have. This, of course,
could be solved with a "add it to your eval package using these steps
document" and you might consider it. With more and more people
(especially those in the Linux community) having DSL and cable modems,
you might also allow a complete package download at point of purchase.
> Again, sorry for the delay for your 1.0 free upgrades.
Thanks for taking the time to explain. It will pay dividends.
Cheers --- Larry
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