Van, You noted that certain access points are dropping DHCP packets. We were experiencing the same thing with AP230’s (our only 802.11ac AP’s on campus). If your issues is specific to AP230 models, I would be curious if your issues are caused by the same as ours was: check your in-use / default QoS policies and verify that a/b/g, n and ac all have values greater than 0 Kbps for the Policing Rate limits.
We love Aerohive, but are not huge fans of their QC when releasing new HiveOS (we have an on-prem hivemanager) HiveAP firmware. Matt Forrester Systems Engineer Berry College From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Van Jones Sent: Monday, October 6, 2014 11:41 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Aerohive Roaming We have been a customer since 2012 (switched from Meru) and we currently have 345 access points across 2 campuses. Our lease times for Faculty/Staff SSID is 9 hours and our lease time for Student subnets is 5 hours. We are much happier with Aerohive than we were with Meru, but Aerohive is not without their issues. The 2 issues that are affecting us the most right now are 1) access point crash / reboots and 2) DHCP packets being dropped on certain model access points. We also notice issues with the Hive Manager Online servers being overloaded from time to time. We will be testing a Hive Manager on premise server soon to see if it helps. Van K. Jones Network Support Manager Mississippi College P: 601.925.3493 | F: 601.925.3955 [http://www.mc.edu/signature/email-facebook.jpg] Facebook<http://www.facebook.com/mississippicollege> | [http://www.mc.edu/signature/email-twitter.jpg] Twitter<http://www.twitter.com/misscollege> | [http://www.mc.edu/signature/email-vimeo.jpg] Vimeo<http://www.vimeo.com/misscollege> [http://www.mc.edu/signature/logo.gif]<http://www.mc.edu/> On Fri, Oct 3, 2014 at 10:41 AM, Tim Pierson <timothy.pier...@live.com<mailto:timothy.pier...@live.com>> wrote: Thanks for responding. We have not implemented roaming and the existing staff felt it was not the right way to go. I have had great success in the past implementing other vendor roaming products and was looking for someone who has the AreoHive system and would share their experience – good or bad. It sounds like you are an Aerohive site. How large of population do you serve? How long are you IP Leases? Have you had any issues or concerns since deployed. Is your community generally satisfied with the system? Thanks Tim From: Van Jones <vjo...@mc.edu<mailto:vjo...@mc.edu>> Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> Date: Friday, October 3, 2014 at 10:22 AM To: <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> Subject: Re: [WIRELESS-LAN] Aerohive Roaming Do you have layer 3 roaming enabled on your user profile(s)? Actually, it's called "<User Profile>/Optional Settings/GRE Tunnels/GRE Roaming for station isolation", then apply a tunnel policy. Van K. Jones Network Support Manager Mississippi College P: 601.925.3493 | F: 601.925.3955 [http://www.mc.edu/signature/email-facebook.jpg] Facebook<http://www.facebook.com/mississippicollege> | [http://www.mc.edu/signature/email-twitter.jpg] Twitter<http://www.twitter.com/misscollege> | [http://www.mc.edu/signature/email-vimeo.jpg] Vimeo<http://www.vimeo.com/misscollege> [http://www.mc.edu/signature/logo.gif]<http://www.mc.edu/> On Fri, Oct 3, 2014 at 7:15 AM, Tim Pierson <timothy.pier...@live.com<mailto:timothy.pier...@live.com>> wrote: Greetings, I am looking for some input from those who have experience with Aerohive Wirelsss systems and who have implemented roaming across their campus. Our wireless network has been configured in such a manner that clients must obtain new IP space for each building as they move about campus. Although it appears that Roaming is working intra-building - inter–building requires disconnection and re-issuing of IP at each location. This has caused major issues with IP space and has the prompted the technicians to implement an outrageously low TTL for IP – 15 minutes. We are now looking at throwing more IP address space at each location, but I wonder if there is a better way? I have experience designing and implementing CISCO’s wireless solution and in that case, IP address were issued once during the day and had an eight hour lease. Of course the APs' learned from each other access status, encryption keys or other information in cache to maintain the session while moving from AP to AP. This, I believe is the way most vendors’ solutions have implemented roaming. I am getting push back on considering a campus wide roaming strategy and would like to know if anyone has implemented campus wide roaming in an environment of 10K students or more? I would Love to hear the good, the bad and the ugly, as what we are doing now isn’t working. Your input is greatly needed and appreciated. Thanks, Tim ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ______________________________________ CONFIDENTIALITY NOTE: This communication may contain confidential information. If you are not the intended recipient or if you are not authorized to receive it, please notify and return the message to the sender. Unauthorized reviewing, forwarding, copying, distributing or using this information is strictly prohibited. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ______________________________________ CONFIDENTIALITY NOTE: This communication may contain confidential information. If you are not the intended recipient or if you are not authorized to receive it, please notify and return the message to the sender. Unauthorized reviewing, forwarding, copying, distributing or using this information is strictly prohibited. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
