Matthew,
Another suggestion would be to do a poll/survey of the end users. Depending on the response you get, you may get some useful feedback. Matthew S. McFall Network Engineer CCNA/CCNA-Security Division of Information Technology Jacksonville State University Office: 256-782-5664 ----- Original Message ----- From: "Philippe Hanset" <phan...@anyroam.net> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Sent: Thursday, October 22, 2015 7:43:31 AM Subject: Re: [WIRELESS-LAN] Measuring User Experience Matthew, Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system allows you to poll that kind of data) -HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of problem -BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are you limited for the Wi-Fi side?) -AP LOAD: What is your campus wide ratio of user/AP (theoretical campus ratio : maximum unique users per day/total number of APs, Distribution ratio: What do you observe in your system, and how many APs are not within your own requirements…) -AP DENSITY: What is your average dBm ? what do you consider to be your requirement and what % of users on APs are/are not within that limit -AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc… Any other limiting factor like DHCP capacity (number of IPs) and finally, ease of configuration (number of trouble tickets related to configuration issues) Philippe Philippe Hanset www.eduroam.us On Oct 22, 2015, at 7:04 AM, Williams, Matthew < mwill...@kent.edu > wrote: I have been instructed that I need determine a metric that reasonably guestimates the end user experience of our wireless networks, without procuring a system(s) that does it. I readily admit that my head kind of exploded when this directive was given. Have any of you done this exercise or have any ideas/formulas to try to calculate something like this? Thanks for any ideas that you care to share. Respectfully, Matthew Williams Manager, Network and Telecommunications Services Kent State University Office: (330) 672-7246 Mobile: (330) 469-0445 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/ . ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/ . ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
