Yes. We poll them every year. And no, we do not do anything to entice responses. Unfortunately what ends up happening is that the angry users are the ones that tend to respond. But still, feedback is feedback, and we are able to see some common themes that allow us to take action.
Hector Rios Louisiana State University From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Victoria Poncini Sent: Monday, December 05, 2016 2:51 PM To: [email protected] Subject: Re: [WIRELESS-LAN] Periodic Wifi Performance Feedback Hi Hector, Could I also get a copy of your student survey? Also, how often do you poll the students with surveys about the Wi-Fi service? Do you do anything special to entice student responses to your surveys? Thanks, Victoria Poncini UW-IT/ MOB 4545 15th Ave NE Seattle, WA 98105 [email protected]<mailto:[email protected]> Wk Phone: 206 685-8456 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Hector J Rios Sent: Monday, December 5, 2016 12:48 PM To: [email protected]<mailto:[email protected]> Subject: Re: [WIRELESS-LAN] Periodic Wifi Performance Feedback Sure thing. -H From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Donald Ambrose Sent: Monday, December 05, 2016 2:29 PM To: [email protected]<mailto:[email protected]> Subject: Re: [WIRELESS-LAN] Periodic Wifi Performance Feedback Hector can I get a copy of the survey you used? Sent from my iPhone On Dec 5, 2016, at 9:20 AM, Hector J Rios <[email protected]<mailto:[email protected]>> wrote: We use surveys. We partner with Student Government and they send out the surveys only to students (our biggest wifi user). The questions range from feedback on experience, to areas that need improvement or coverage. The results are extremely useful as they provide us with guidance on where we need to focus our efforts. They are also great justification to go out and ask for money to our Tech Fee Committee. That's how I've been able to fund my projects. Regards, Hector Rios Louisiana State University From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Donald Ambrose Sent: Friday, December 02, 2016 3:48 PM To: [email protected]<mailto:[email protected]> Subject: [WIRELESS-LAN] Periodic Wifi Performance Feedback Hi , I wanted to brainstorm on options through which we can have periodic feedbacks from the students about their Wi-Fi experience all over the campus. Is anyone using surveys, or contacting student bodies like the student council etc.? I just wanted to have tangible numbers based on which we can judge the Wi-fi performance that the students experience. Thanks Donald _______________________________________________ Donald Ambrose - Network Administrator Canadian Memorial Chiropractic College 6100 Leslie Street, Toronto, ON M2H 3J1 Phone: 416.482.2340 ext. 209 [email protected]<mailto:[email protected]> www.cmcc.ca<http://www.cmcc.ca> ________________________________________________ This communication together with any attachments is for the exclusive and confidential use of the addressee(s). Any other distribution, use or reproduction without the sender's prior consent is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately and delete or shred the message without making any copies. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. This communication together with any attachments is for the exclusive and confidential use of the addressee(s). Any other distribution, use or reproduction without the sender's prior consent is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately and delete or shred the message without making any copies. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
