So I looked at that url mentioned in this dialogue and I didn’t see any
requirements for inbound.  All sources from what I observed were rules for
Zoom clients which from a firewall stand point would be outgoing.  I didn’t
see any initiated sessions incoming requirements.

   I am curious.  Is anyone else interpreting this differently?



I should note that I never set any incoming rules last semester and had
minimal complaints on zoom which would seem to affirm that one doesn’t need
an incoming rule.  Am I missing something here?

Tim



*From:* The EDUCAUSE Wireless Issues Community Group Listserv [mailto:
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Hales, David
*Sent:* Friday, February 12, 2021 4:25 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



Are the blocks that you’re seeing coming from one of the Zoom subnets in
the listing?
https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom
speicifies that all the subnets should be allowed both inbound and
outbound.  It might not all be bidirectional from the initially contacted
outbound destination.  Some responses might come from other servers in the
Zoom subnets depending on routing and what servers participants connect to
possibly.  That might explain the blocks you’re seeing.  I set up my
firewall with rules to allow inbound and outbound with those outside
subnets and the services they listed just in case some of the connections
aren’t stateful since it might be doing some sort of multi-peering model.



*David Hales*

*Network Systems Administrator*



Information Technology Services

Tennessee Tech University

1010 N. Peachtree Av., CLEM117

Cookeville, TN 38505

*P:* 931-372-3983

*E: *dha...@tntech.edu



*From:* The EDUCAUSE Wireless Issues Community Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *John Rodkey
*Sent:* Friday, February 12, 2021 4:21 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



*External Email Warning*

*This email originated from outside the university. Please use caution when
opening attachments, clicking links, or responding to requests.*
------------------------------

These are all outbound 8801 connections?  We don't block outbound, but we
do block inbound, and our firewall is blocking a number on port 8801.

Zoom's Firewall article https://support.zoom.us/hc/en-us/articles/201362683
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F201362683&data=04%7C01%7Cdhales%40TNTECH.EDU%7Ca1ecda501cba4786e73f08d8cfa486e5%7C66fecaf83dc04d2cb8b8eff0ddea46f0%7C1%7C0%7C637487652852814862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=34FdYZVIioEYWareSQ4%2F19R66Bm2CT9ChuKDL7K00H0%3D&reserved=0>
only shows outbound as being required, but the inbound traffic is puzzling.



John Rodkey

Director of Servers and Networks

Westmont College



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"*God-fearing faith... is neither brash nor foolhardy and does not tempt
God."* - Martin Luther





On Fri, Feb 12, 2021 at 8:54 AM Hales, David <dha...@tntech.edu> wrote:

Zoom starts out trying UDP/8801, then if that fails goes to TCP/8801.  Then
if that fails it runs SSL on TCP/443.  Then if that fails the user has to
use the web client over http/https.  You can find the networks needed in an
automatically updated text list format for linking to dynamic firewall
rules at the follow URLs:



https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fassets.zoom.us%2Fdocs%2Fipranges%2FZoomMeetings.txt&data=04%7C01%7Cdhales%40TNTECH.EDU%7Ca1ecda501cba4786e73f08d8cfa486e5%7C66fecaf83dc04d2cb8b8eff0ddea46f0%7C1%7C0%7C637487652852824862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hcxNiIn7m7zw%2FuXg8ArW%2BnjwC1tzIYVkZc%2FVEIEEc4Y%3D&reserved=0>

https://assets.zoom.us/docs/ipranges/Zoom.txt
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fassets.zoom.us%2Fdocs%2Fipranges%2FZoom.txt&data=04%7C01%7Cdhales%40TNTECH.EDU%7Ca1ecda501cba4786e73f08d8cfa486e5%7C66fecaf83dc04d2cb8b8eff0ddea46f0%7C1%7C0%7C637487652852824862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XZegHQF7qWMlDcNdUKCThT0XOmGwoJ%2Bh%2FiM6wOR6L0E%3D&reserved=0>



That being said, this fallback process is at call setup.  Once the call is
up and running, if you’re seeing client association issues, then the Zoom
disconnects or hangs that follow those are just symptoms of whatever is
causing the wireless issues between the client and the AP.



*David Hales*

*Network Systems Administrator*



Information Technology Services

Tennessee Tech University

1010 N. Peachtree Av., CLEM117

Cookeville, TN 38505

*P:* 931-372-3983

*E: *dha...@tntech.edu



*From:* The EDUCAUSE Wireless Issues Community Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Sullivan, Don
*Sent:* Friday, February 12, 2021 10:01 AM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



*External Email Warning*

*This email originated from outside the university. Please use caution when
opening attachments, clicking links, or responding to requests.*
------------------------------

Ok, I’m going to throw something out there that may sound stupid, but I am
ok with appearing stupid. When a client initiates a zoom call is that done
via UDP or TCP? If it is done via UDP, can the session fail over to using
TCP SSL connectivity in the middle of the call? Can that in turn create a
situation where the wireless session disassociates and then tries to
reassociate? I ask these questions because when I have been looking at
drops during a Zoom call I have been seeing the wireless client
disassociating and re associating at the same time the Zoom dashboard says
the client lost their network connection. Those of you using Voyance (ENI)
will see it in the time line as a “bad roam”. I am wondering if I am seeing
a wireless network issue or is it a client and/or Zoom issue. I have seen
it on both Windows and Macs. Just wondering if this is a one off or
consistent with what others are seeing.



*Don Sullivan*

*Network Administrator*

*Technology Services*



205-726-2111 <+1205-726-2111> | office

dsulli...@samford.edu

LinkedIn
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www.samford.edu
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800 Lakeshore Drive
Birmingham, AL 35229
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[image: Samford Samford University Logo]



*From:* The EDUCAUSE Wireless Issues Community Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Hales, David
*Sent:* Friday, February 12, 2021 09:21
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* [EXTERNAL]Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



I was just following this thread along until a ticket dropped in my lap
this morning with a large Zoom session that apparently was cratering all
over the place.  After reviewing the connection report from Zoom for the
session in question, there’s a pretty strong correlation between clients
connecting over SSL having very absurdly high latency and jitter as opposed
to clients connecting via UDP.  There were a handful of folks in the
session off campus and those running SSL had the same problems.



Of course, there were far fewer off campus folks running SSL type
connections since most home routers let just about anything go outbound.
If this ends up being a cause of major issues, then folks switching to
hotspots will indeed feel like that solved their problems in many cases,
causing them to further curse the “crappy campus network”. ☹



Zoom uses a fallback to TCP/443 SSL connectivity when it can’t get through
on its default UDP port (8801) or TCP port (8801).  I’m starting to suspect
that the SSL fallback might have some significant issues and am going to
investigate allowing the UDP connections through our firewalls for Zoom
sessions.  I’d be curious to see if any of the other folks getting big
spikes of Zoom complaints could provide further corroboration for this
theory?



*David Hales*

*Network Systems Administrator*



Information Technology Services

Tennessee Tech University

1010 N. Peachtree Av., CLEM117

Cookeville, TN 38505

*P:* 931-372-3983

*E: *dha...@tntech.edu



*From:* The EDUCAUSE Wireless Issues Community Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Lee H Badman
*Sent:* Friday, February 12, 2021 9:00 AM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



*External Email Warning*

*This email originated from outside the university. Please use caution when
opening attachments, clicking links, or responding to requests.*
------------------------------

The by-product? “The campus network sucks. I’m using my hotspot…” let the
fun begin.



*Lee Badman* | Network Architect (CWNE#200)

Information Technology Services
(NDD Group)
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244

*t* 315.443.3003  * e* lhbad...@syr.edu *w* its.syr.edu
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Campus Wireless Policy:
https://answers.syr.edu/display/network/Wireless+Network+and+Systems
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*SYRACUSE UNIVERSITY*
syr.edu
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*From:* The EDUCAUSE Wireless Issues Community Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Ian Lyons
*Sent:* Friday, February 12, 2021 9:54 AM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



We had a huge upswell of Mac users not being able to connect and the newest
OS was at fault. Older macs further away...no issues. Mac's with new OS
right under an AP... couldnt connect reliably, huge CPU spikes and or
crappy wifi.



Ahh, I love Apple.



But yeah, in this instance, dont discount the OS.



Ian



Cheers

Ian J Lyons

Network Architect - Rollins College

401.413.1661 Cell

407.628.6396 Desk






------------------------------

*From:* The EDUCAUSE Wireless Issues Community Group Listserv <
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Julian Y Koh <
kohs...@northwestern.edu>
*Sent:* Friday, February 12, 2021 9:35
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
>
*Subject:* Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues



* External Email *







On Feb 12, 2021, at 07:56, Sidharth Nandury <nandu...@denison.edu> wrote:



We are an Aruba shop at Denison University and have received reports of
issues on Zoom and Google Meet as well mostly on Mac OS. Looking into the
Zoom dashboard statistics of some of these calls we are seeing the "Max
Loss" percentage go up to 99% frequently and back down to 2-6 % on wireless
when there are no issues. We can generally co-relate this to higher ping
responses. I would also love to what other Universities are doing to look
at this.



This thread reminded me of a recent on on the NANOG mailing list about Macs
and wireless issues.  Go to
https://mailman.nanog.org/pipermail/nanog/2020-October/thread.html
<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmailman.nanog.org%2Fpipermail%2Fnanog%2F2020-October%2Fthread.html&data=04%7C01%7Cdhales%40TNTECH.EDU%7Ca1ecda501cba4786e73f08d8cfa486e5%7C66fecaf83dc04d2cb8b8eff0ddea46f0%7C1%7C0%7C637487652852864835%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jWfAjWXrXPPGzrNEKP6PQW5Ke%2FVWwd4aNdAF%2FNCGyPI%3D&reserved=0>
and
look at the thread titled "Apple Catalina Appears to Introduce Massive
Jitter”.  I can’t remember all of the details but the tl;dr summary that I
remember involved some interaction between Bluetooth, possibly Location
Services, and Wi-Fi.





-- 
Julian Y. Koh
Associate Director, Telecommunications and Network Services
Northwestern Information Technology

2020 Ridge Avenue #331
Evanston, IL 60208
+1-847-467-5780
Northwestern IT Web Site: <http://www.it.northwestern.edu/
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and paste their email address and forward the email reply. Additional
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paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

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