That's what I thought. Otherwise, folks would just call up and say "Oh, I didn't buy that". I know the last time I disputed a charge I had to jump through hoops to get it reversed permanently. Of course, it was for just a bit more than a penny :-)




----- Original Message ----- From: "Rick Smith" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Tuesday, January 24, 2006 3:34 PM
Subject: Re: [WISPA] wisp-router


well, there is....you can't just buy something and then reverse charges.

They don't let you do it often, #1. #2, they ask you to justify your request, and most times the credit is only temporary until the merchant gets to defend themselves....


Jason Hensley wrote:

Wow, I thought there would need to be justification of some kind involved!!
    ----- Original Message -----
    *From:* Brian Rohrbacher <mailto:[EMAIL PROTECTED]>
    *To:* WISPA General List <mailto:wireless@wispa.org>
    *Sent:* Tuesday, January 24, 2006 3:14 PM
    *Subject:* Re: [WISPA] wisp-router

    Yes it is.  Take all of 2 minutes.  Had to do it last week too,
    for a UPS bill.  They billed credit card 1 penny more than they
    put on my invoice from my online shipment I made.  I did that
    based of principal.  If UPS sneaks an extra penny in on all their
    shipments?  I asked the UPS guy and he said they do 15 million
    packages a day.  That is a lot of pennies.  Anyone else seen this
    when going to UPS.com and shipping?  It happened on 3 shipments in
    a row.  Not just one.  Woo Hoo 3 cents!

    Jason Hensley wrote:

    I don't think it's quite as easy as "I call Mastercard and they
    credit me" is it?
        ----- Original Message -----
        *From:* Brian Rohrbacher <mailto:[EMAIL PROTECTED]>
        *To:* WISPA General List <mailto:wireless@wispa.org>
        *Sent:* Tuesday, January 24, 2006 2:43 PM
        *Subject:* Re: [WISPA] wisp-router

        point taken.
        Maybe you can shed a little light on something for me.  Since
        you were a vendor...
        How does a CC dispute effect you?  All I know is I call
Mastercard and they credit me. What happens and what are the consequences on the other end.
        I'm trying to see if in my disgust I was a little trigger happy.


        Charles Wu wrote:

Sometimes, itt may be better the threaten someone before punching them in
the face

-Charles

-------------------------------------------
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com


-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat.

Charles Wu wrote:


Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs doesn't really help either...

-Charles

-------------------------------------------
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them. FYI They just informed me it is my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so

ya'll

know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"?  Not wisp-router.  Need it overnight.






--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17

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--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17

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