JohnnyO wrote:
WTF!
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Rick Smith
Sent: Monday, April 10, 2006 9:27 AM
To: WISPA General List
Subject: Re: [WISPA] Tech Support Call Center Interest ?
I'll give you that, but when someone responds to my query for input with
a "forget them, we do it better / cheaper and there's no reason for any
other call centers", I take offense..
Ah well, that's business, but I sure would've liked this thread to be a
little more conversational...
R
Rick Harnish wrote:
Rick,
Please take no offense to this reply. I haven't really been following
this thread until your last one and I read it because I enjoy reading
your posts.
I reviewed your first post and the thread that followed. You did ask
for input in your first post.
"Any input ?"
We do live in a free market economy and if someone is already doing
this cheaper than what your business plan is set for, is it totally
wrong for them to point it out? Does that mean that you can't "do it
better" at a higher price? As pointed out in other threads recently,
cheaper is not normally better. If you are looking at a new business
venture, your research should generate an awareness of what other
businesses are charging and what kind of service that price includes.
If you think you can go head to head and garner a market niche of
WISPs as a WISPA member, then I think you should give it a whirl. As
far as I know, Ron Johnson is not a paid WISPA member. If I were to
choose a company as a wireless support center, I would definitely
weigh WISPA membership and experience heavily when making my decision.
Maybe I am reading Ron's post in a different light than you are but I
didn't really see any strong attack on your post. He merely pointed
out that he is in the business to do this and he is cheaper. That in
no way means the other members of this list are going to flock to him
for a solution.
I'm sure I will draw criticism from some whichever side of the fence I
take here. I think it is a good topic to discuss and for that reason,
I will allow the thread to continue. I personally will find it
interesting to know what it takes to run a call center.
Respectfully,
Rick Harnish
President
OnlyInternet Broadband & Wireless, Inc.
260-827-2482 Office
260-307-4000 Cell
260-918-4340 VoIP
www.oibw.net
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Smith
Sent: Monday, April 10, 2006 8:52 AM
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] Tech Support Call Center Interest ?
Ya know Ron, that was uncalled for.
Wow, ripped apart on-list. Great atmosphere for getting some feedback
on a business idea.
Never again.
Hey Harnish, how about that ? Argh.
Ron Johnson wrote:
Guys
We have been support ISPs for over 10 years. Dialup, Cable, DSL, or
wireless. Yes it can get complicated. But then again it is our
business to know how to get the job done.
Give me a call if we can help you with your Tech support and Customer
service calls
O BTW we price ours at a much better rate that these guys you are
talking about.
Ron Johnson
President
National Support Center Inc.
800-203-7961
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Mark Nash
Sent: Saturday, April 08, 2006 6:53 PM
To: WISPA General List
Subject: Re: [WISPA] Tech Support Call Center Interest ?
Google GTC tech support. They are reasonable. Level 1 and level 2
techs allow them to get their costs down. If you have something
specifically for wisps that would be more valuable.
But there is a lot involved in doing this on. As a new customer of
yours, I would expect you to familiarize your techs with my way of
doing things so you can be useful for my customers when they call.
My business partner owns a call center and we have looked at doing
this a little without much interest in taking the plunge to do it.
GTC had a hefty startup fee (I think it was $5k) to have one of their
managers get familiar with my system and develop training for their
L1 & L2 techs. Then they took the number of subscribers we had and
made the base monthly fee ($1 x # of subs). That gives you (1 minute
x # of subs) of 'tech time' per month. Any overage would be about
$.60 per minute for that month.
Not a bad deal. I didn't feel that the diversity of my system lent
itself well to a 3rd party tech support at the time, and since then
everything I have chosen to deploy has had a consideration given to
'Call Center Tech Support'. Whether we do the tech support or not,
it is worth it to spend time and money to streamline tech support
methods so we can hire support personnel that are further down on the
food chain.
Mark
-----Original Message-----
From: Rick Smith <[EMAIL PROTECTED]>
Date: Sat, 08 Apr 2006 18:04:12
To:WISPA General List <[email protected]>
Subject: [WISPA] Tech Support Call Center Interest ?
I have a customer that just installed a $100k phone system and is
lookin
for other uses.
Having experience in both call center mangement and tech support
department creation / operations and management, I've got half a mind
to sit a couple of technical people down and start up a technical
support call center and answering service, with WISPs and ISPs in
mind...
I've seen outrageous prices for this service, when lookin for my own
business,
and could probably beat a lot of pricing out there just by leveraging
my
sister
company's purchase...
Any input ? How much is too much when it comes to per call / per
minute
charges, etc....
Feedback would be great, and WISPA members would get discounts for
using
the service...
R
WTF??, Me too?(That was a great jet ski by the way! :-P )
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