Agreed, and I would not have mentioned any issues with my system either.
What I would do though is offer not to charge him the late fees. You do
charge late fees, right?
George
Peter R. wrote:
This wasn't an email kind of thing.
This was a phone call or visit kind of event.
- Peter
Jenco Wireless wrote:
I just sent him an e-mail:
Hello Mr. XXX . We just did a review of our credit card billing and
realized that we have not successfully billed your account since 7/26/05.
Our credit card service tried to bill you a few times (6), but for some
reason was declined payment. Due to the timing of the catastrophic
lightning strike we had in August '05, we did not catch this
situation. We
realize that some of this is our issue, since we did not catch it, but
some
may be on your end as well for the same reason (not noticing the fact
that a
charge for our service has not been incurred for the last 15 months). We
would like to know your thoughts on how you think we should proceed with
this?
Thank you,
Me
** Note - Why do the people who seem to be the nicest you have ever
met seem
to turn in to the biggest "a-holes" as soon as there is a 1 second
"glitch"
in their otherwise perfect Internet service :-) :-) **
--
George Rogato
Welcome to WISPA
www.wispa.org
http://signup.wispa.org/
--
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
