Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it.
As a cancellation fee, charge him that year's service you missed. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: > Agreed, and I would not have mentioned any issues with my system either. > What I would do though is offer not to charge him the late fees. You > do charge late fees, right? > > George > > Peter R. wrote: > >> This wasn't an email kind of thing. >> This was a phone call or visit kind of event. >> >> - Peter >> >> >> Jenco Wireless wrote: >> >>> I just sent him an e-mail: >>> >>> >>> >>> Hello Mr. XXX . We just did a review of our credit card billing and >>> realized that we have not successfully billed your account since >>> 7/26/05. >>> Our credit card service tried to bill you a few times (6), but for >>> some reason was declined payment. Due to the timing of the >>> catastrophic lightning strike we had in August '05, we did not catch >>> this situation. We realize that some of this is our issue, since we >>> did not catch it, but some may be on your end as well for the same >>> reason (not noticing the fact that a charge for our service has not >>> been incurred for the last 15 months). We would like to know your >>> thoughts on how you think we should proceed with this? >>> >>> >>> Thank you, >>> >>> Me >>> >>> >>> ** Note - Why do the people who seem to be the nicest you have ever >>> met seem to turn in to the biggest "a-holes" as soon as there is a 1 >>> second "glitch" >>> in their otherwise perfect Internet service :-) :-) ** >>> >>> > -- WISPA Wireless List: firstname.lastname@example.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: email@example.com Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/