Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in),
and be done with it.

As a cancellation fee, charge him that year's service you missed.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Monday, December 11, 2006 2:07 PM
To: WISPA General List
Subject: Re: [WISPA] I missed billing a customer for 15 months !

I agree.

I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
will not charge you the late fees, not disconnect you, and give you 6 months
to catch up.

Brian

George Rogato wrote:

> Agreed, and I would not have mentioned any issues with my system either.
> What I would do though is offer not to charge him the late fees. You 
> do charge late fees, right?
>
> George
>
> Peter R. wrote:
>
>> This wasn't an email kind of thing.
>> This was a phone call or visit kind of event.
>>
>> - Peter
>>
>>
>> Jenco Wireless wrote:
>>
>>> I just sent him an e-mail:
>>>
>>>
>>>
>>> Hello Mr. XXX . We just did a review of our credit card billing and 
>>> realized that we have not successfully billed your account since 
>>> 7/26/05.
>>> Our credit card service tried to bill you a few times (6), but for 
>>> some reason was declined payment.  Due to the timing of the 
>>> catastrophic lightning strike we had in August '05, we did not catch 
>>> this situation.  We realize that some of this is our issue, since we 
>>> did not catch it, but some may be on your end as well for the same 
>>> reason (not noticing the fact that a charge for our service has not 
>>> been incurred for the last 15 months).  We would like to know your 
>>> thoughts on how you think we should proceed with this?
>>>
>>>
>>> Thank you,
>>>
>>> Me
>>>
>>>
>>> ** Note - Why do the people who seem to be the nicest you have ever 
>>> met seem to turn in to the biggest "a-holes" as soon as there is a 1 
>>> second "glitch"
>>> in their otherwise perfect Internet service :-)  :-) **
>>>
>>>
>
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