Forbes, sorry to take this off topic, but I also tried to use the SmartBridges AirPoint Nexus unit. If You use all SmartBridges CPE's?, You will not have an issue, but when trying to use any other 802.11b/g CPE, FORGET IT!. For some reason the "normal" 802.11b/g CPE's are just not chatty enough, so the SmartBridges AP boots the CPE every 3 seconds or so, causing the CPE to try and re-associate. This cycle goes on forever and there is no fix. Keep in mind that while this is happening, Your customer only gets very sporatic internet access and Your support phones will be ringing!. It is a shame?, because the AP's themselves have a lot of cool features and the metal enclosures they come in are rock solid. None of this makes up for the fact that it just doesn't work of course?. I have a total of 8 units just lying around collecting dust(AP's, CPE's and PtP units). Get that unit off of Your network ASAP, as there is no fix.

Forbes Mercy wrote:
We use almost all Smartbridge AP's but recently added one of their newer units, it just 
likes to stop associating or passing traffic randomely so that bridge is our nightmare.  
My sysadmin doesn't like Microtic stuff but he' leaves at the week for another job so you 
can bet I will be buying some because he never gave me any good alternatives.  Of course 
for our new techs we love to call them with "I can't get my PPP up" just to see 
if they are listening.

In reality the most questions we get are "why is your Internet so slow" and they yell at us because they have viruses and adware even though our startup disk includes adware and and AVG. I swear we have been blamed for divorces and the porn they go to see. It's always our fault. It makes me wonder if Cable gets questions like "you let my kid see evil shows" too.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash
Sent: Tuesday, January 16, 2007 9:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?

Do you have a router?  If yes, then reboot the [EMAIL PROTECTED] router!!!  AND 
DON'T
CALL US AGAIN EVER UNTIL YOU DO!!!

Mark Nash
Network Engineer
UnwiredOnline.Net
350 Holly Street
Junction City, OR 97448
http://www.uwol.net
541-998-5555
541-998-5599 fax

----- Original Message ----- From: "Rick Smith" <[EMAIL PROTECTED]>
To: "'WISPA General List'" <wireless@wispa.org>
Sent: Tuesday, January 16, 2007 7:50 AM
Subject: [WISPA] Most Common Questions for Tech Support Line ?


If I were to build a "script" for my tech support phone answering,
and share it with you all as an "FAQ", what do you think the most
common questions are, and how are they answered.  Keep in mind,
that I'm attempting to write a script, so to speak, for an operator
to pick up the phone and cluefully help someone through wireless
or "hotspot" problems in hotels...

R


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