Why do customers leave? * 1% die * 3% move * 5% develop other relationships * 9% competitive reasons * 14% product dissatisfaction * 68% perceived indifference by a representative of your firm
Source: U.S. News and World Report What to do about it? http://www.rad-info.net/whyleave.htm -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
