Have to vent on this one, although I'm taking it a little off topic.
Guy calls me up saying that another wireless company couldn't connect him
and he actually bad-mouthed that company to me on the sales call because
that company couldn't get to him for a week. He wants me to waive my $199
installation fee because the other company did. I say no, but we have a
'30-day satisfaction policy' that will give him his money back if he didn't
like the service. So we install service within a couple days and get him up
and running. Well he calls up after 4 days of service and my tech talks
with him. He has moved and doesn't want our service. No big deal...it
happens... EXCEPT...
The dude knew about it about a half hour BEFORE my installer got there to do
the wireless installation (as he told my tech). And he said 'Mark said that
I could get my money back'. Well, I'm not going to give him his money back
due to the way he treated the resources of my business. He knew that he was
not going to take our service and expected something for nothing. He did
not disconnect due to dissatisfaction, and as far as I'm concerned he's just
going to have to learn a lesson here on basic human treatment.
In 6 years, I've never had anything like this. Blech....
Mark Nash
UnwiredOnline
350 Holly Street
Junction City, OR 97448
http://www.uwol.net
541-998-5555
541-998-5599 fax
----- Original Message -----
From: "Marlon K. Schafer" <[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Tuesday, May 22, 2007 9:26 PM
Subject: Re: [WISPA] consumer credit checking solutions
heya Rick. Where ya been?
We just don't let people get more than a month or two into us. Then we
shut them off. Haven't had much of a problem.
Why do you want to check on people?
marlon
----- Original Message -----
From: "Rick Kunze" <[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Tuesday, May 22, 2007 10:23 AM
Subject: [WISPA] consumer credit checking solutions
Anyone out there using any credit checking solutions to check the credit
worthiness of new sign-ups? Consumer credit checking or the like?
Recommendations?
Rk
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