Jack,
I respect you for accepting repair jobs, where you do not charge for
unrepaired items. There is a real cost to the intial troubleshooting.
I think its great to have one more option for possible repair.
I'll share some personal insight. This is not directed at ezlink, but al
lreapir centers in general. One of the biggest risks in using repaired goods
is the cost to isntall the radio far exceeds the cost of the repair, often
far greater than the cost of a new radio. So if a board comes back not
properly repaired, but stated as repaired, its costly to the client, and not
worth the client considering future repairs, if the track record is not
consistent. Further, if a repair comes back stated as unrepaired, the
client wants to know for sure whether that is a product that needs to be
thrown in the trash or resend out to a more competent or more willing repair
centers. For example, how does the client know that the board was truly
blown versus a reapir center that jsut felt it wasn;t cost effective to
investigate whether it was repairable, based on the tools and resources he
had? These two problems are the two problems that frustrate clients. Whats
ironic is that there is an easilly solution to this problem, and its called
"documenting summary of work". I have found that client want to and can
trust their repair vendors, and all that is needed is a communication
process that shows the reapir center did their best and what they did. The
more detailed the repair troubleshooting log is, the more confortable the
client feels. For example, if a client reports a problem such as "locks up
when hot", if the vendor responds, "put heat gun on board for 30 minutes, no
lockup occurred" or "replaced FAN, no lockup for 30 minutes", it would
infer that the repair center heard the reported problem accurately, and
attempted to investigate the actual problem. Or "Ethernet Chipset fried to
a crisp, no repair possible", would let a client know clearly why its not
repairable from the specific repair center. The client could then choose to
send it to a repair center that advertised "chipset level repairs possible".
These are just examples. But what I hate to see, is jsut get a radio back
that says "repaired" or "not repaired" with little detail, because it does
not give me that cosy feeling of an answer that I can rely on.
I do not know ezlink's policies and proceedures, but I'd be interesting in
hearing how Ezlink handles it.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: "Jack Weinberg" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; "'WISPA General List'" <[email protected]>
Sent: Thursday, July 19, 2007 11:58 AM
Subject: RE: [WISPA] trango repairs
Victoria if you ever have response issues with us please call me directly.
Jack Weinberg, President
69 Public Square , 14th Floor
Wilkes-Barre, PA 18701
570-823-9804
1-866-439-5469
570-823-9867 fax
[EMAIL PROTECTED]
Ezlinx.net repairs and refurbishes Motorola, Alvarion, Tranze, Trango,
Proxim and many other brands of wireless equipment. Call us for all your
wireless neeeds. 1-866-439-5469.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of V Proffer
Sent: Thursday, July 19, 2007 11:50 AM
To: 'WISPA General List'
Subject: RE: [WISPA] trango repairs
Oh I forgot, those are the ones I backed over with my duly 3 or 4 times,
lol.
Normal wear and tear. Two, that I know of had burnt out Ethernet ports.
Your tech did state that one was repaired, when in fact it was not.
I guess my real issue was the fact that it took over a month before any
one
even looked at them. As well as another company I am working with had the
same issue.
Jack, we need a company like yours especially when Trango wants outrageous
money for repair. It would just be nice if your company was a little more
responsive.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Jack Weinberg
Sent: Thursday, July 19, 2007 10:28 AM
To: 'WISPA General List'
Subject: RE: [WISPA] trango repairs
When you send us something that has been destroyed, its rather difficult
to
repair. Some units are beyond repair, even at the manufacturer.
Remember
we do not charge for unrepaired units.
Ezlinx.net Inc.
Jack Weinberg, President
69 Public Square , 14th Floor
Wilkes-Barre, PA 18701
570-823-9804
1-866-439-5469
570-823-9867 fax
[EMAIL PROTECTED]
Ezlinx.net repairs and refurbishes Motorola, Alvarion, Tranze, Trango,
Proxim and many other brands of wireless equipment. Call us for all your
wireless neeeds. 1-866-439-5469.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of [EMAIL PROTECTED]
Sent: Thursday, July 19, 2007 11:19 AM
To: 'WISPA General List'
Subject: RE: [WISPA] trango repairs
I sent them 5 units last month, one 5830 AP 5800 Su and 3 Fox 5800. Over
a
month later they sent them back to me, none repaired.
I am working with another company that is training on the repair, may have
another option soon.
Victoria Proffer
www.stlbroadband.com
CEO
314-974-5600
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Mac Dearman
Sent: Thursday, July 19, 2007 8:55 AM
To: 'WISPA General List'
Subject: RE: [WISPA] trango repairs
Travis,
I have never sent him anything to repair for me, but I have sold him lots
of the old Alvarion 3mbps stuff from some other ISP buyouts. They seemed
to
be nice folks and have been at it for a long time.
1-866-439-5469
http://store.ezlinx.net/
Mac
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Travis Johnson
Sent: Wednesday, July 18, 2007 8:57 PM
To: [EMAIL PROTECTED]; WISPA General List
Subject: [WISPA] trango repairs
Hi,
Is there anyone doing Trango repairs for a reasonable rate? Trango wants
$200 per radio.
Thanks,
Travis
Microserv
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