Austin, and list... I feel your comments were unwarranted. First, I did in fact pay you guys in good faith. It was not until several months later that you came to me and mentioned that the ACH portion of your software was not clearing checks through the financial gateway. Certainly, this was fortuitous as I ultimately did not get charged for a product that was not delivered. At least that worked out.
Representing me as someone that tried to get something for nothing was grossly unfair and represents me in a bad light among the members and readers here. You know full well that at the time John told me VoIP integration was easily done. It wasn't. My first response was a short and simple statement of fact, and a bit of business advice if you will. I did not get into any of the specifics concerning the myriad of broken promises from your company. I did not discuss the fact that at times I had to chase people in PowerCode for 3 weeks to get them on the phone. I was not going to go there. But if you wish to open discussions I will be happy to oblige. Joe -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Austin Wright Sent: Tuesday, September 23, 2008 5:07 PM To: 'WISPA General List' Subject: Re: [WISPA] VOIP Providers Joe is exactly right, he waited about nine months for a personal request to get Powercode integrated with his preferred VoIP solution. As much as we wanted to get the solution integrated, other features and functions requested from our current customer base took priority, as they always have and will. Had he placed an original order, or paid for the service/integration to begin with, we would have willingly signed any performance guarantees or contracts to ensure the integration would take place by 'X' amount of time. Throughout that time, we continuously offered the great VoIP solutions we were already integrated with (Alianza, Bicom, etc), but he was firm on his original decision. We appreciated Joe's patience and we will have integration with his VoIP platform in the near future as we are almost finished with a complete revamp of our software platform, allowing us to look into further integrations in every service category. I don't want this to spark any arguments, but I felt it only fair to rebuttal. Joe, feel free to contact me offlist to talk about the latest developments with your VoIP provider. Randy, looking forward to working with you soon. -Austin W. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Fiero Sent: Tuesday, September 23, 2008 1:39 PM To: 'WISPA General List' Subject: Re: [WISPA] VOIP Providers Tread lightly in this arena. I went 9 months waiting for a product and had to start over elsewhere. Be sure to get performance guarantees in any contract you sign if you do business with them. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Austin Wright Sent: Tuesday, September 23, 2008 1:27 PM To: 'WISPA General List' Subject: Re: [WISPA] VOIP Providers Hey Randy, contact me off list, I'll direct you to our VoIP product manager. Not only do we integrate with quite a few VoIP solutions, but we can actually become your VoIP solution with very competitive, Golden Corral-like services... Austin W. Product Manager Powercode 801-701-6205 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Cosby Sent: Tuesday, September 23, 2008 9:19 AM To: [email protected] Subject: [WISPA] VOIP Providers I've heard some good reviews about VOX as a VOIP provider. I'd like to get some updates as we're in the market. If you use them, would you drop me a line with your experiences? Also, if you have another you would like to recommend we look at, please mention them as well. We're looking for basic residential "all you can eat" service, soon to be followed up with small business service. Thanks, -- Randy Cosby Vice President InfoWest, Inc office: 435-773-6071 ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
