We've had this topic before, from the perspective that, one's chance to accurately predict and/or have a successful install heavily relies on their market topology, not just processes. Example... a) AP on 2000-ft mountain looking down on a flat town versus b) urban environment with tower height restrictions and tall buildings and trees blocking LOS.
What I can say is... When we started out, we had a 90% failure rate, and we spent the time to manually do pre-mapping studies. Now, we have about a 90% success rate, and usually we just do a quick Google map look. So what changed? 1) Almost all leads that come in, come in pre-qualified (in target served areas). 2) We have much more towers and relay site infrastructure in place now. (to have more chances to get to it) These were due to changes in our marketing processes, not changes due to our technical processes. And of course also, growth. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "Travis Johnson" <[EMAIL PROTECTED]> To: "WISPA General List" <wireless@wispa.org> Sent: Monday, October 13, 2008 10:30 PM Subject: [WISPA] NOGO's > Along a different line... What is everyone's percentage on NOGO's > (that's what we call people we try to install and can't get a good > enough signal)? Ours was quite a bit higher than I thought when I looked > a few days ago... Out of 1,500+ completed installs during the last 12 > months, we had 208 people we couldn't install successfully. If we only > had more time to find more tower locations... :( > > Travis > Microserv > > Chuck McCown - 3 wrote: >> We always assume we will get a signal. We are rarely wrong. >> ----- Original Message ----- >> From: Travis Johnson >> To: [EMAIL PROTECTED] ; WISPA General List >> Sent: Monday, October 13, 2008 9:07 PM >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik >> disconnectissueOct7th, 2008 >> >> >> So there are people that don't roll a truck because some software says >> you may not be able to get a connection? That seems like a pretty poor >> idea to me... we have clients that we had to try 3 or 4 different towers >> with 2 or 3 different frequencies before we get a good signal. This >> "tool" may have disqualified that customer, yet we got them installed. >> >> Plus, how do you know if you want to make their location your next >> repeater to service that area if you just tell them no over the phone? ;) >> >> Travis >> Microserv >> >> Brian Webster wrote: >> On the topic of knowing if the lead was qualified and you could offer >> service to that lead location (start shameless plug), I know of a company >> that can provide you with an inexpensive tool to do a lookup by address >> and >> give the answer while still on the phone...... As some of the folks on >> this >> list who already use it for their opinion of how well it works and >> increases >> productivity and decrease truck rolls to bad installs. >> >> >> >> Thank You, >> Brian Webster >> www.wirelessmapping.com <http://www.wirelessmapping.com> >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Behalf Of RickG >> Sent: Monday, October 13, 2008 10:46 PM >> To: WISPA General List >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik >> disconnectissueOct7th, 2008 >> >> >> Great post Tom! >> As I mentioned earlier, we used to give $20. A study by my marketing >> person showed 90% of our new installs were referrals. The interesting >> part was when asked, the referrer said they would've provided the >> referral whether or not the $20 was offered. >> -RickG >> >> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> >> wrote: >> 1. Anyone have any idea what percentage of customers provide referrals, >> with >> a program like "free month for each referral"? >> >> 2. Has anyone asked their customers that have not provided referrals, >> what >> would be adequate incentive for them to be willing to? >> >> 3. How well do these programs work for residential versus business? >> >> I'm just asking because... Some of our customers have said that the did >> not >> refer because.... >> a) its against their corporate policy to give referrals. >> b) afraid their service would slow down because, there would be less >> capacity available to themselves afterwords. >> c) they did not want to be held accountable for their implied >> indorsement, >> if service for the new referred to company did not work out well. >> d) the compensation amounts were not significant enough for them to >> extend >> the effort, or track it.. >> e) There job was not to be our salesman, that was our job. >> f) They already refer, and they'd already do that regardless of getting >> any >> payment compensation, so compensation unnecessary. They'd rather us put >> that >> money into maintaining/upgrading our network. >> g) It was unclear whether the appropriate person would get compensation. >> For >> example, if a employee made the referral, they personally would have >> very >> little benefit for their employer to save and get a month free. >> >> What I'm most interested in is.... What would encourage a higher number >> of >> customers to start referring "qualified" leads. >> >> One potential negative I predicted was that referrals would come in as >> "unqualified leads". Previously leads came in for areas that we could not >> serve. >> I made that mistake advertising residential in the yelloe pages. So much >> of >> my time was wasted on leads that would never be feasible to close. >> Just doing the Google map pre-surveys would kill half the day, and could >> burry productivity for a small staffed company. Leads aren;t good, unless >> there is a high chance that the lead will materialize. So this brings me >> back to.... How will the promotion incourage the customer to bring in >> qualified leads? How will the customer understand who would be qualified? >> Thats why I like stipulatons such as.... We pay you X, if you refer a >> customer "in your building" or "in your neighborhood", or "within 1/2 >> mile >> of your address". Etc Etc. >> >> Tom DeReggi >> RapidDSL & Wireless, Inc >> IntAirNet- Fixed Wireless Broadband >> >> >> ----- Original Message ----- >> From: "Steve Barnes" <[EMAIL PROTECTED]> >> To: "WISPA General List" <wireless@wispa.org> >> Sent: Monday, October 13, 2008 10:09 AM >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect >> issueOct7th, 2008 >> >> >> How is the MT/Tranzeo Beta Firmware working? I have issues when the >> disconnect happens the AP shows horrible signals from the Tranzeo's >> (-105 to -113) but if you start a ping to that radio it drops back to >> -69. Is this resolved as well? If I reboot the AP all the signals are >> fine. >> >> Steve Barnes >> RCWiFi Wireless Internet Service >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of D. Ryan Spott >> Sent: Tuesday, October 07, 2008 8:03 PM >> To: [EMAIL PROTECTED]; WISPA General List >> Cc: Tranzeo Support >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect >> issueOct 7th, 2008 >> >> Since Damian has made this public, I guess I can talk about this >> testing.... >> >> I have been using their beta software for over 2 weeks now and I have >> uptimes that long as well. >> >> I will not disagree with Damian regarding the mtik patch. :) >> >> This **IS** an Mtik issue and affects more than just Tranzeo devices. >> >> ryan >> >> >> On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote: >> >> MT has made several betas available for testing. The results are >> promising, but we aren't running real clients on the MT. >> >> We also have an extremely hacky way of dealing with this issue. We >> have >> an alpha available for this on a Non-Supported basis. When this >> feature >> is turned on, you have to reboot the AP when management changes like >> channel are made. >> >> You can get a copy of the alpha by emailing support. They will send >> you >> a copy of the firmware and a warning that this breaks a lot of ways AP >> send management frames, and that we don't support it. We think you >> are >> better off to use the Microtik patch since it should solve the problem >> for all units, not just Tranzeos. >> >> >> >> >> *************************************** >> Register your services in our FREE WISP Locator >> http://www.part-15.org/maps/WISPSearch.asp >> *************************************** >> The PART-15.ORG tranzeo Discussion List >> This is a Paid Subscription Email Discussion List Service. >> All rights reserved. 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