Note the operative words "visits" & "before" in the question...
The install truck roll is the only truck roll. ----- Original Message ----- From: "Rick Harnish" <[EMAIL PROTECTED]> To: "'WISPA General List'" <wireless@wispa.org> Sent: Tuesday, October 14, 2008 5:40 AM Subject: Re: [WISPA] NOGO's > Wow, no truck roll installs. That is a dream I would like to make into a > reality :) > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Chuck McCown - 3 > Sent: Tuesday, October 14, 2008 12:08 AM > To: [EMAIL PROTECTED]; WISPA General List > Subject: Re: [WISPA] NOGO's > > Zero > ----- Original Message ----- > From: "Brian Webster" <[EMAIL PROTECTED]> > To: "WISPA General List" <wireless@wispa.org> > Sent: Monday, October 13, 2008 9:50 PM > Subject: Re: [WISPA] NOGO's > > >> On average how many visits do you make to a client before the install is >> complete? >> >> >> >> Thank You, >> Brian Webster >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Behalf Of Travis Johnson >> Sent: Monday, October 13, 2008 11:30 PM >> To: WISPA General List >> Subject: [WISPA] NOGO's >> >> >> Along a different line... What is everyone's percentage on NOGO's >> (that's what we call people we try to install and can't get a good >> enough signal)? Ours was quite a bit higher than I thought when I looked >> a few days ago... Out of 1,500+ completed installs during the last 12 >> months, we had 208 people we couldn't install successfully. If we only >> had more time to find more tower locations... :( >> >> Travis >> Microserv >> >> Chuck McCown - 3 wrote: >>> We always assume we will get a signal. We are rarely wrong. >>> ----- Original Message ----- >>> From: Travis Johnson >>> To: [EMAIL PROTECTED] ; WISPA General List >>> Sent: Monday, October 13, 2008 9:07 PM >>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik >> disconnectissueOct7th, 2008 >>> >>> >>> So there are people that don't roll a truck because some software says >> you may not be able to get a connection? That seems like a pretty poor >> idea >> to me... we have clients that we had to try 3 or 4 different towers with >> 2 >> or 3 different frequencies before we get a good signal. This "tool" may >> have >> disqualified that customer, yet we got them installed. >>> >>> Plus, how do you know if you want to make their location your next >> repeater to service that area if you just tell them no over the phone? ;) >>> >>> Travis >>> Microserv >>> >>> Brian Webster wrote: >>> On the topic of knowing if the lead was qualified and you could offer >>> service to that lead location (start shameless plug), I know of a >>> company >>> that can provide you with an inexpensive tool to do a lookup by address >> and >>> give the answer while still on the phone...... As some of the folks on >> this >>> list who already use it for their opinion of how well it works and >> increases >>> productivity and decrease truck rolls to bad installs. >>> >>> >>> >>> Thank You, >>> Brian Webster >>> www.wirelessmapping.com <http://www.wirelessmapping.com> >>> >>> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >>> Behalf Of RickG >>> Sent: Monday, October 13, 2008 10:46 PM >>> To: WISPA General List >>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik >>> disconnectissueOct7th, 2008 >>> >>> >>> Great post Tom! >>> As I mentioned earlier, we used to give $20. A study by my marketing >>> person showed 90% of our new installs were referrals. The interesting >>> part was when asked, the referrer said they would've provided the >>> referral whether or not the $20 was offered. >>> -RickG >>> >>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi >>> <[EMAIL PROTECTED]> >>> wrote: >>> 1. Anyone have any idea what percentage of customers provide >>> referrals, >>> with >>> a program like "free month for each referral"? >>> >>> 2. Has anyone asked their customers that have not provided referrals, >>> what >>> would be adequate incentive for them to be willing to? >>> >>> 3. How well do these programs work for residential versus business? >>> >>> I'm just asking because... Some of our customers have said that the did >>> not >>> refer because.... >>> a) its against their corporate policy to give referrals. >>> b) afraid their service would slow down because, there would be less >>> capacity available to themselves afterwords. >>> c) they did not want to be held accountable for their implied >>> indorsement, >>> if service for the new referred to company did not work out well. >>> d) the compensation amounts were not significant enough for them to >>> extend >>> the effort, or track it.. >>> e) There job was not to be our salesman, that was our job. >>> f) They already refer, and they'd already do that regardless of getting >>> any >>> payment compensation, so compensation unnecessary. They'd rather us >>> put >>> that >>> money into maintaining/upgrading our network. >>> g) It was unclear whether the appropriate person would get compensation. >>> For >>> example, if a employee made the referral, they personally would have >> very >>> little benefit for their employer to save and get a month free. >>> >>> What I'm most interested in is.... What would encourage a higher number >>> of >>> customers to start referring "qualified" leads. >>> >>> One potential negative I predicted was that referrals would come in as >>> "unqualified leads". Previously leads came in for areas that we could >>> not >>> serve. >>> I made that mistake advertising residential in the yelloe pages. So much >>> of >>> my time was wasted on leads that would never be feasible to close. >>> Just doing the Google map pre-surveys would kill half the day, and could >>> burry productivity for a small staffed company. Leads aren;t good, >>> unless >>> there is a high chance that the lead will materialize. So this brings me >>> back to.... How will the promotion incourage the customer to bring in >>> qualified leads? How will the customer understand who would be >>> qualified? >>> Thats why I like stipulatons such as.... We pay you X, if you refer a >>> customer "in your building" or "in your neighborhood", or "within 1/2 >>> mile >>> of your address". Etc Etc. >>> >>> Tom DeReggi >>> RapidDSL & Wireless, Inc >>> IntAirNet- Fixed Wireless Broadband >>> >>> >>> ----- Original Message ----- >>> From: "Steve Barnes" <[EMAIL PROTECTED]> >>> To: "WISPA General List" <wireless@wispa.org> >>> Sent: Monday, October 13, 2008 10:09 AM >>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect >>> issueOct7th, 2008 >>> >>> >>> How is the MT/Tranzeo Beta Firmware working? I have issues when the >>> disconnect happens the AP shows horrible signals from the Tranzeo's >>> (-105 to -113) but if you start a ping to that radio it drops back to >>> -69. Is this resolved as well? If I reboot the AP all the signals are >>> fine. >>> >>> Steve Barnes >>> RCWiFi Wireless Internet Service >>> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >>> Behalf Of D. Ryan Spott >>> Sent: Tuesday, October 07, 2008 8:03 PM >>> To: [EMAIL PROTECTED]; WISPA General List >>> Cc: Tranzeo Support >>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect >>> issueOct 7th, 2008 >>> >>> Since Damian has made this public, I guess I can talk about this >>> testing.... >>> >>> I have been using their beta software for over 2 weeks now and I have >>> uptimes that long as well. >>> >>> I will not disagree with Damian regarding the mtik patch. :) >>> >>> This **IS** an Mtik issue and affects more than just Tranzeo devices. >>> >>> ryan >>> >>> >>> On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote: >>> >>> MT has made several betas available for testing. The results are >>> promising, but we aren't running real clients on the MT. >>> >>> We also have an extremely hacky way of dealing with this issue. We >>> have >>> an alpha available for this on a Non-Supported basis. When this >>> feature >>> is turned on, you have to reboot the AP when management changes like >>> channel are made. >>> >>> You can get a copy of the alpha by emailing support. They will send >>> you >>> a copy of the firmware and a warning that this breaks a lot of ways AP >>> send management frames, and that we don't support it. We think you >>> are >>> better off to use the Microtik patch since it should solve the problem >>> for all units, not just Tranzeos. >>> >>> >>> >>> >>> *************************************** >>> Register your services in our FREE WISP Locator >>> http://www.part-15.org/maps/WISPSearch.asp >>> *************************************** >>> The PART-15.ORG tranzeo Discussion List >>> This is a Paid Subscription Email Discussion List Service. >>> All rights reserved. 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