The internet is bursty.  Statistically there is high probability my 10.2 
packet has the whole channel to itself.  Perception is reality.
Most of our customers will see 10.2 Mbps if they do a speed test on our 
system (we have a speed test server at our NOC).
Queuing theory is your friend.

----- Original Message ----- 
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Saturday, November 01, 2008 2:25 PM
Subject: Re: [WISPA] heavy usage customers


>I think you meant to say "up to 10.2Mbps download speed". There is no
> way you are delivering 10.2Mbps to more than two customers at the same
> time off a single AP. ;)
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> Our Canopy customers are used to getting 10.2 Mbps download speed.  If 
>> the start a huge file transfer they get wide open throttle for a while 
>> (that while depends on their rate plan) then they get throttled until 
>> that particular file transfer is over.  Once they stop, wide open 
>> throttle again.  They love it.  The power users call in and upgrade their 
>> rate plan all the time.  Excellent up sell opportunities with zero 
>> effort.
>>   ----- Original Message ----- 
>>   From: Travis Johnson
>>   To: WISPA General List
>>   Sent: Saturday, November 01, 2008 10:30 AM
>>   Subject: Re: [WISPA] heavy usage customers
>>
>>
>>   How does Canopy fix a customer satisfaction problem? If they are used 
>> to getting 5Mbps download speed and you have to cap them at 1Mbps, it 
>> doesn't really matter what platform you are using.
>>
>>   Travis
>>   Microserv
>>
>>   Chuck McCown - 3 wrote:
>> Canopy...
>>
>> ----- Original Message ----- 
>> From: "Kurt Fankhauser" <[EMAIL PROTECTED]>
>> To: "'WISPA General List'" <[email protected]>
>> Sent: Saturday, November 01, 2008 9:59 AM
>> Subject: [WISPA] heavy usage customers
>>
>>
>>   Does anyone else here have customer/s that consume so much bandwidth 
>> that
>> you have to throttle them down after say 5 minutes of downloading. And
>> what
>> do you tell them when they start complaining about the throttled down
>> speed.
>> (they don't know your throttling them though)
>>
>>
>>
>> Kurt Fankhauser
>> WAVELINC
>> P.O. Box 126
>> Bucyrus, OH 44820
>> 419-562-6405
>> www.wavelinc.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
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