128-160/AP -= that's excellent. What are you setting sustained to?
__________________________________ Jerry Richardson airCloud Communications -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chuck McCown - 3 Sent: Sunday, November 02, 2008 8:29 PM To: WISPA General List Subject: Re: [WISPA] heavy usage customers All of the complaints are easily overcome with the proper management software, DHCP reservations etc. You can easily force the SM to connect to the exact AP you want a couple different ways. And there are several non motorola software packages that do this kind of stuff. We have 5000 subs on it and we don't break a sweat in managing any of this. We put 128-160 customers per AP and they all still get 10.2 Mbps burst. Slower radio? That seems pretty fast to me. And we guarantee latency to 7 mS. Hmmm, that is pretty hard to do with anyone else. ----- Original Message ----- From: Travis Johnson To: WISPA General List Sent: Sunday, November 02, 2008 1:39 PM Subject: Re: [WISPA] heavy usage customers We've tried Canopy... twice in fact... once about 3 years ago, and once about a month ago. We just can't make it fit into our network management (IP database, Call tracking, customer management, etc.) system very well... having customer radios that change their LUID and IP address every time they register, having to set the bandwidth on each SM instead of the AP, having no security or ways to control which AP a customer connects to without having to buy their software, etc. All that, plus paying MORE for a slower radio than what we are using just didn't make sense. I can put up an AP (2.4ghz, 5.3ghz, 5.4ghz, or 5.8ghz) for less than $400 that will support 50 customers, using only 10mhz wide channels... and each CPE is less than $175 complete (including PoE, antenna). Canopy seems to work well for many people... but I've never been one to follow the "norm". And I get to put $50 in my pocket on every install, and $1,000 for every AP we put up. ;) Travis Microserv Chuck McCown - 3 wrote: Well that is a testimony to your quality of service for sure. Now, if you were using Canopy your customers would be even happier! ----- Original Message ----- From: "Travis Johnson" <[EMAIL PROTECTED]> To: "WISPA General List" <wireless@wispa.org> Sent: Sunday, November 02, 2008 11:07 AM Subject: Re: [WISPA] heavy usage customers I have Qwest DSL, CableOne, another WISP (doing "up to 4meg" for $29.95 with Canopy), and a licensed WiMax (2.5ghz) provider (doing "up to 2meg", mobile, for $29.95). I have a lot of competition... and yet we have no sales people, no real advertising campaign, and more installs than we can keep up with each month. Travis Microserv Chuck McCown - 3 wrote: You must not have competitors. I have both Qwest and Comcast giving away multi megabit starting at $15.95 ----- Original Message ----- From: Travis Johnson To: WISPA General List Sent: Sunday, November 02, 2008 10:53 AM Subject: Re: [WISPA] heavy usage customers I guess that's my point... why offer more bandwidth than you have to? Most people don't need more than 1meg, and that's our most popular package for $39.95 per month (total, no modem rental fee, etc.). Why give away the farm if you don't have to? :) Travis Microserv RickG wrote: Wow, with all that bandwidth, I'm surprised you dont offer higher speeds. Technically speaking, the download & upload price is the same. From a cost standpoint, I allocate the download & upload separately because I am "forced" to pay dearly ($1200/month) to AT&T for my dual T1's which are required for "decent" upload speeds. Right now, my traffic is split so all port 80 traffic flows though the 4Mbps x 2Mbps connection through Time Warner which runs over $500/month. This works fairly well for now since about half the traffic is web browsing. When I bought this WISP there was no management, monitoring or reporting. I took care of the management & monitoring and I'm working on the reporting. The best thing I've done is replace the StarOS firewall with Mikrotik and set up traffic priority. Whew! Lots of work. At any rate, I'm working on my upstream connection next. I really need to get the cost down. Thanks! -RickG On Sun, Nov 2, 2008 at 12:08 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: Rick, Yes, all of our packages are symmetrical speeds (same download and upload). So if they buy our 512k package, they get 512k down x 512k up all the time. They are not "dedicated" connections, but rather you get what you pay for connections. We still oversubscribe users on an AP, but only to the point where each AP is running around 60% capacity during peak times, thus leaving room for bursts, etc. We graph and monitor every single AP (over 200 of them) and every single user (bandwidth, packets, RSSI, etc.) so we always know what's happening on our network. We currently have three full OC-3 (155Mbps) dedicated connections to the backbone. On average, we pay $40/meg for bandwidth. Why is your upload price different than your download price? Travis Microserv RickG wrote: Travis, Nice work! Therefore, you are selling dedicated bandwidth to all of your customers. In other words, if all your customers run speed test at the same time they will get what their plan allows. If you dont mind, I have a few questions: Is the above scenario true for upload speed as well as download speed? What are you paying for your upstream connection? What type of upstream connection do you have? I'd like to be there and I keep hoping cheap bandwidth comes my way. When you are paying $150/meg for download and $400/meg for upload, the business model is tough. -RickG BTW: I'd take this offlist if you prefer but I think this is a problem that many us us small WISP's face. On Sat, Nov 1, 2008 at 9:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: Every customer can get the speed they are paying for ANY time they run a speed test. We offer packages from 512k to 2.5meg for residential customers and they always get what they pay for (download AND upload, which is the same for all of our packages). Travis Microserv RickG wrote: Travis, If I understand this correctly, you have at least 1Mbps or higher of bandwidth for every customer? -RickG On Sat, Nov 1, 2008 at 12:34 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: We deliver what the customers pay for. If they purchase a 1Mbps package, they get 1Mbps 24x7 (with no monthly bit caps). Personally I have never liked the "up to" speed packages... it's like going to Walmart and buying milk. You can pay $3 for a full 1 gallon, or you can pay $2 for "up to" a gallon (without really knowing how much you are going to get, but it will be somewhere between nothing and a full gallon). Travis Microserv Kurt Fankhauser wrote: Does anyone else here have customer/s that consume so much bandwidth that you have to throttle them down after say 5 minutes of downloading. And what do you tell them when they start complaining about the throttled down speed. (they don't know your throttling them though) Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com ------------------------------------------------------------ -------------------- WISPA Wants You! 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