snmp is a wonderful thing... ----- Original Message ----- From: "Chuck McCown - 3" <[EMAIL PROTECTED]> To: "WISPA General List" <wireless@wispa.org> Sent: Sunday, November 02, 2008 9:47 PM Subject: Re: [WISPA] heavy usage customers
> Our front end tech support only needs the phone number or account number > to > instantly find and edit every detail about the customer. No scrolling, no > nothing. This includes AP, SM, IP, LUID etc. That is no problem at all. > You can manage SM/AP pairing with color codes or frequencies. Since this > is > not 802.11 latency is guaranteed by the protocol. > > And we have high priority BW on each AP for Voip. Voip on our system is > form fit and function equivalent to LEC POTS service. Quality, LNP, E-911 > etc. I have a hard time accepting that you can do that on 802.11 gear. > > ----- Original Message ----- > From: "Travis Johnson" <[EMAIL PROTECTED]> > To: "WISPA General List" <wireless@wispa.org> > Sent: Sunday, November 02, 2008 9:39 PM > Subject: Re: [WISPA] heavy usage customers > > >> Hi, >> >> We don't use DHCP. Every single customer gets a real, static IP address. >> We also a assign a static IP address to every radio (for management). >> >> When I posted the question a month ago about how to force an SM to >> connect to a specific AP on a tower, the only answer was "color code". >> This isn't really an option, as that means the installer has to change >> the color code in the field. All of our current radios are setup and >> ready to connect to ANY tower and ANY AP on that tower without the >> installer doing anything in the field. >> >> And how does first level tech support even find the correct radio in the >> AP list for a customer on the phone? They have to scroll through 160 >> people to find them by MAC address? >> >> Yes, Canopy is a slower radio in today's world. 14Mbps of total >> throughput on a 20mhz channel is SLOW. Using Mikrotik I can get 30Mbps >> (double the speed) on the same channel size. Or I can use a 10mhz >> channel and get 15Mbps. And all these speeds can be delivered via upload >> or download or any combination, I don't have to set a specific >> percentage of up/down. >> >> And how do you guarantee 7ms latency? What happens if a customer gets >> 8ms? And how do they test that measurement? And what happens when a >> customer completely clobbers an AP and 160 customers are getting 20ms >> latency? Or you have interference from a new provider and all those >> people get 100ms latency? >> >> Travis >> Microserv >> >> >> Chuck McCown - 3 wrote: >>> All of the complaints are easily overcome with the proper management >>> software, DHCP reservations etc. You can easily force the SM to connect >>> to the exact AP you want a couple different ways. And there are several >>> non motorola software packages that do this kind of stuff. We have 5000 >>> subs on it and we don't break a sweat in managing any of this. >>> >>> We put 128-160 customers per AP and they all still get 10.2 Mbps burst. >>> Slower radio? That seems pretty fast to me. >>> And we guarantee latency to 7 mS. Hmmm, that is pretty hard to do with >>> anyone else. >>> ----- Original Message ----- >>> From: Travis Johnson >>> To: WISPA General List >>> Sent: Sunday, November 02, 2008 1:39 PM >>> Subject: Re: [WISPA] heavy usage customers >>> >>> >>> We've tried Canopy... twice in fact... once about 3 years ago, and >>> once >>> about a month ago. We just can't make it fit into our network management >>> (IP database, Call tracking, customer management, etc.) system very >>> well... having customer radios that change their LUID and IP address >>> every time they register, having to set the bandwidth on each SM instead >>> of the AP, having no security or ways to control which AP a customer >>> connects to without having to buy their software, etc. >>> >>> All that, plus paying MORE for a slower radio than what we are using >>> just didn't make sense. I can put up an AP (2.4ghz, 5.3ghz, 5.4ghz, or >>> 5.8ghz) for less than >>> $400 that will support 50 customers, using only 10mhz wide channels... >>> and each CPE is less than $175 complete (including PoE, antenna). >>> >>> Canopy seems to work well for many people... but I've never been one >>> to >>> follow the "norm". And I get to put $50 in my pocket on every install, >>> and $1,000 for every AP we put up. ;) >>> >>> Travis >>> Microserv >>> >>> Chuck McCown - 3 wrote: >>> Well that is a testimony to your quality of service for sure. >>> Now, if you were using Canopy your customers would be even happier! >>> >>> ----- Original Message ----- >>> From: "Travis Johnson" <[EMAIL PROTECTED]> >>> To: "WISPA General List" <wireless@wispa.org> >>> Sent: Sunday, November 02, 2008 11:07 AM >>> Subject: Re: [WISPA] heavy usage customers >>> >>> >>> I have Qwest DSL, CableOne, another WISP (doing "up to 4meg" for >>> $29.95 >>> with Canopy), and a licensed WiMax (2.5ghz) provider (doing "up to >>> 2meg", mobile, for $29.95). I have a lot of competition... and yet we >>> have no sales people, no real advertising campaign, and more installs >>> than we can keep up with each month. >>> >>> Travis >>> Microserv >>> >>> Chuck McCown - 3 wrote: >>> You must not have competitors. I have both Qwest and Comcast giving >>> away >>> multi megabit starting at $15.95 >>> ----- Original Message ----- >>> From: Travis Johnson >>> To: WISPA General List >>> Sent: Sunday, November 02, 2008 10:53 AM >>> Subject: Re: [WISPA] heavy usage customers >>> >>> >>> I guess that's my point... why offer more bandwidth than you have to? >>> Most people don't need more than 1meg, and that's our most popular >>> package for $39.95 per month (total, no modem rental fee, etc.). Why >>> give >>> away the farm if you don't have to? :) >>> >>> Travis >>> Microserv >>> >>> RickG wrote: >>> Wow, with all that bandwidth, I'm surprised you dont offer higher >>> speeds. >>> >>> Technically speaking, the download & upload price is the same. From a >>> cost standpoint, I allocate the download & upload separately because I >>> am "forced" to pay dearly ($1200/month) to AT&T for my dual T1's which >>> are required for "decent" upload speeds. Right now, my traffic is >>> split so all port 80 traffic flows though the 4Mbps x 2Mbps connection >>> through Time Warner which runs over $500/month. This works fairly well >>> for now since about half the traffic is web browsing. When I bought >>> this WISP there was no management, monitoring or reporting. I took >>> care of the management & monitoring and I'm working on the reporting. >>> The best thing I've done is replace the StarOS firewall with Mikrotik >>> and set up traffic priority. >>> Whew! Lots of work. At any rate, I'm working on my upstream connection >>> next. I really need to get the cost down. >>> >>> Thanks! -RickG >>> >>> On Sun, Nov 2, 2008 at 12:08 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: >>> Rick, >>> >>> Yes, all of our packages are symmetrical speeds (same download and >>> upload). >>> So if they buy our 512k package, they get 512k down x 512k up all the >>> time. >>> They are not "dedicated" connections, but rather you get what you pay >>> for >>> connections. We still oversubscribe users on an AP, but only to the >>> point >>> where each AP is running around 60% capacity during peak times, thus >>> leaving >>> room for bursts, etc. We graph and monitor every single AP (over 200 of >>> them) and every single user (bandwidth, packets, RSSI, etc.) so we >>> always >>> know what's happening on our network. >>> >>> We currently have three full OC-3 (155Mbps) dedicated connections to the >>> backbone. On average, we pay $40/meg for bandwidth. Why is your upload >>> price >>> different than your download price? >>> >>> Travis >>> Microserv >>> >>> RickG wrote: >>> >>> Travis, >>> >>> Nice work! Therefore, you are selling dedicated bandwidth to all of >>> your customers. In other words, if all your customers run speed test >>> at the same time they will get what their plan allows. If you dont >>> mind, I have a few questions: >>> Is the above scenario true for upload speed as well as download speed? >>> What are you paying for your upstream connection? >>> What type of upstream connection do you have? >>> >>> I'd like to be there and I keep hoping cheap bandwidth comes my way. >>> When you are paying $150/meg for download and $400/meg for upload, the >>> business model is tough. >>> >>> -RickG >>> >>> BTW: I'd take this offlist if you prefer but I think this is a problem >>> that many us us small WISP's face. >>> >>> On Sat, Nov 1, 2008 at 9:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: >>> >>> >>> Every customer can get the speed they are paying for ANY time they run a >>> speed test. We offer packages from 512k to 2.5meg for residential >>> customers >>> and they always get what they pay for (download AND upload, which is the >>> same for all of our packages). >>> >>> Travis >>> Microserv >>> >>> RickG wrote: >>> >>> Travis, >>> >>> If I understand this correctly, you have at least 1Mbps or higher of >>> bandwidth for every customer? >>> >>> -RickG >>> >>> On Sat, Nov 1, 2008 at 12:34 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: >>> >>> >>> We deliver what the customers pay for. If they purchase a 1Mbps package, >>> they get 1Mbps 24x7 (with no monthly bit caps). Personally I have never >>> liked the "up to" speed packages... it's like going to Walmart and >>> buying milk. You can pay $3 for a full 1 gallon, or you can pay $2 for >>> "up to" a gallon (without really knowing how much you are going to get, >>> but it will be somewhere between nothing and a full gallon). >>> >>> Travis >>> Microserv >>> >>> Kurt Fankhauser wrote: >>> >>> >>> Does anyone else here have customer/s that consume so much bandwidth >>> that >>> you have to throttle them down after say 5 minutes of downloading. And >>> what >>> do you tell them when they start complaining about the throttled down >>> speed. >>> (they don't know your throttling them though) >>> >>> >>> >>> Kurt Fankhauser >>> WAVELINC >>> P.O. Box 126 >>> Bucyrus, OH 44820 >>> 419-562-6405 >>> www.wavelinc.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> ------------------------------------------------------------ >>> -------------------- >>> WISPA Wants You! 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