Well if your Tranzeo won't let you log into it then that sounds like an issue that needs an RMA and personally I can say that for an issue like that they have never denied me the RMA.
Now as far as general Tranzeo lockups I think that all has to do with grounding your CPE. I almost never have to power cycle the units that I mount on TV towers because they are naturally grounding but whenever I mount a unit up on a roof I was always having to power cycle them. Once I ran a #12 ground wire to them the problems went away. (this is with the CPQ/SL-15's) Now as far as your TR6000 series I only had two of them ever in service as access points and never had to power cycle them. One was on a 130' Rohn SSV tower and the other was on a 1940's era Water Tower and the water two one has been running for 2 years+ without needing power cycled. My theory is that the water tower is grounded very very well. The most reliable access points I have ever used are the WAR4 metro boards. Those things are basically set and forget. The Mikrotik Routerboard series isn't far behind. I think the Routerbards work so well because they have a hardware watchdog that will power cycle itself. I noticed the uptimes on the WAR-Metro is always better than the Routerboards. Personally I'm not complaining too much. (besides the MT/Tranzeo reset issue) All of these are electronic devices and they are all built pretty cheap. Look at how people have to power cycle their DSL modems several times and day and people's Time Warner Cable modems that get power cycled constantly. I think we are doing great compared to the rest of the broadband industry. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Marlon K. Schafer Sent: Wednesday, January 07, 2009 10:00 AM To: WISPA General List Cc: [email protected] Subject: [WISPA] Worthless hardware list from stupid companies willing tosell junk to us. Deep sigh. I've about had it with companies that sell crap. I can understand the need to ship product that hasn't been tested in every possible scenario. But when you do that issue a fix TODAY, not next week, or more often, never. Tranzeo has had lock up issues with the TR6000 and TR6600 for at least a year now! I know they work for some people, but for others they don't. Just because it doesn't happen to everyone doesn't mean it's not a problem. The CPE units work great for me. They rarely lock up, don't fail (less than 3% I think over 3 or so years) etc. The weather sealing system could be much easier to deal with, especially up in the air with cold fingers, but I've never had one leak. Oh yeah, they had that idiotic problem between them and MT. Why that took a public flogging and how many months???? to figure out I'll never understand. You two should have taken the time to pick up the damned phone, called each other and worked out a solution to the problem. Today!!!!!! Why did WE have to figure out what was wrong? I now have 5 or 6 Tranzeo AP's in place. They don't all create a problem, but how am I supposed to guess which one will screw up next and where it'll do that? I have one that requires daily, sometimes more often, rebooting right now. I can power cycle it and it'll pass traffic but it won't ever allow me to log into it. When it locks up you can see it (both wirelessly and ethernet) but you can't log into it. It's like the data flow gets stuck. Is it THAT hard to send a device of some kind out to see if there is a traceable issue? How hard would it be to develop a special firmware that will gather data and send it back to the factory? SOMETHING causes these units to lock up. Heck, send out an engineer, I'll even feed him. But fix the problem!!! As it stands today, I'll NEVER buy another Tranzeo AP. Ever. It won't matter to me what fancy new toy they create because I don't trust them to fix any issues that might show up in a timely manor. If they are on to bigger and better things (3650), then say so and stop selling the crap radios. It's much better to have frustrated customers than pissed off ones. And then there is Alvarion. I have a site at a radio station right now. No it's not built right, no shielded cable, nothing is grounded right etc. I'll grant that. I have 4 devices up there that are acting up. 2 Alvarion, one MT and one digital logger. They will misnegotiate ethernet speeds. Drop packets, work or not work. No rhyme or reason. Here's the kicker, the site has been there for over 6 years now. It's been there EXACTLY like it is for months. Suddenly the alvarion gear quits working due to ethernet problems. (The MT started later after changes were made and the Digital Logger was installed after the problem started.) Know what REALLY sucks? Inscape Data, StarOS, Airaya, Trango and (of all things) smartBridges gear just kept on ticking. A known POS ap from smartBridges is working better than a $2500 unit from Alvarion. And the Trango is still working, that's what I pulled out to put in the Alvarion! Yes I know part of this is probably my fault on this one. But I'd still expect the cheap gear to fail long before the top of the line stuff! I didn't want any failures! That's why I put in the Alvarion. (more about what's happening at this site in another email.) Now I know stuff happens. But what REALLY pissed me off about Alvarion lately is the tech support. I needed help with a device (still can't get a firmware upgrade done) and I had to set up an account, contact my sales company and then THEY had to send me back to Alvarion. What the heck is THIS????? If you sell me a product, support it! I can see a need to tell folks to hire outside helps to fix a problem that just doesn't make sense. But if I call and need help they should at least try! Especially when things aren't working right. The list of companies that forgot that they were supposed to take care of us is quite long indeed. Teletronics, BreezeCOM, Lucent, smartBridges and now???? I've always thought it was better to have frustrated customers vs. pissed off ones. What's the difference? Constant firmware versions are frustrating. Locking up hardware is frustrating. No fix for a locking up device will piss a guy right off! Maybe a public flogging will get some of these companies off their behinds. Lets hear some horror stories from other. I want to know what companies that I should never use because they suck. laters, marlon ---------------------------------------------------------------------------- ---- WISPA Wants You! 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