Grin. I know that this has come up from time to time. I'm after current info and thoughts.
laters, marlon ----- Original Message ----- From: "George Rogato" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Saturday, March 21, 2009 8:01 AM Subject: Re: [WISPA] ISP billing/management software. > Well you either use freeside at no cost but you pay for the programming, > someone on this list is an expert freeside programmer by the way, or you > use Platypus which is not free but needs less programing. > There are others like Platypus, billmax rodolphi etc. > > You may want to search the archives. <grin> > > > > > Marlon K. Schafer wrote: >> Hi All, >> >> I just got a notice that Quickbooks is going to REQUIRE an upgrade in >> order >> to continue to keep sending out bills via email. And we have all of 1 >> month >> or so to get it done.... I HATE Intuit and would like to replace them. >> >> Here's the work flow in our office. >> >> New customer calls in. >> Fill out signup sheet with all needed customer data. >> Assign static ip to customer. >> Enter customer billing info into Quickbooks. >> Enter all customer data into Access. >> Enter customer username and pass into RADIUS. >> Enter customer email account(s) data into email server. >> Enter customer data into Postini (if they purchase the filtering). >> Type customer signup sheet info into word doc and store in customer >> folder. >> Generate installation work order. >> Fill out check list showing what steps have been completed. >> >> This has worked nicely in the past and "only" takes about 30 minutes to >> accomplish. But now we're growing too fast and have gotten too big to >> maintain this. Between tech support calls etc. the office manager is >> having >> to bring in extra help. It's only a day per week and it's good for there >> to >> be two people there at least part of the time. No one should work alone >> all >> of the time. Plus, if she wants to take some time off she will have >> someone >> trained in the basics so we'll likely need to keep some extra help around >> no >> matter what. This mechanism also gives us a lot of double checks, >> redundant >> data points etc. With Access and Quickbooks we can run a very nice mix >> of >> reports etc. >> >> We do NOT have a customer trouble ticket mechanism other than the file on >> them. We don't track customers on a per call basis. That's not too bad >> because we're still small enough that we can normally remember problem >> customers. >> >> This would probably be a good time to change everything though. >> >> In my perfect world, I'd have a billing system (that handles all of the >> taxes for different communities etc.), trouble ticketing, auto server >> configuration AND deconfig. I'd want good reporting capabilities. >> >> I've looked at some of the commercial systems out there, but at $1 or >> more >> per month per sub for a full blown system I'd rather keep putting that >> money >> into the local labor pool. >> >> Freeside looks pretty good but I don't do programming or server admin >> work >> in-house. I don't mind hiring someone to set it all up etc. and to take >> care of the server. But it has to be an affordable solution too. >> >> What are people using? Do you like it? >> >> If you had it to do all over again, what would you do? >> >> Vendors please feel free to hit me up. >> marlon >> 509.988.0260 >> Or talk to Apryl in the office 509.982.2181, she'll know more about what >> she >> does day in and day out. >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
