Same here with PowerCode. I'm interested in seeing how Platypus differs from PowerCode. I keep hearing about it. I don't want to change, as it is painful, but if there's something better for us in the long-term we should at least consider it.
We like PowerCode for its customer service features, scheduling of service calls and installs, billing, etc. Since everything is integrated around one customer account, this software allows our person who answers the phone to not only be a tech support person, but can take a payment from a customer, check phone logs, ticket logs, check the schedule to see when we're supposed to be there, anything. There are detailed logs of most transactions that take place, and those logs are exposed on the main customer screen (it logs details such as if you change their phone number...who made the change, when the change was made, from phone # what & to new phone #). It logs emails you send out through the system such as delinquent account notifications, support broadcasts, etc. Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998-5555 541-998-5599 fax http://www.unwiredwest.com ----- Original Message ----- From: "Jason Hensley" <jhens...@mozarks.com> To: "'WISPA General List'" <wireless@wispa.org> Sent: Monday, March 23, 2009 8:48 AM Subject: Re: [WISPA] ISP billing/management software. > I use Quickbooks for my "store side" (computer sales, repairs, etc). I > can't imagine trying to use it for my ISP side billing. What nightmare that > would be!! > > Marlon, what you mentioned you go through in "provisioning" for a new > customer when they sign up that you said takes 30 minutes or so, well, it > takes us about 2 minutes with Platypus - just to put that into perspective > for you. > > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Josh Luthman > Sent: Monday, March 23, 2009 10:12 AM > To: WISPA General List > Subject: Re: [WISPA] ISP billing/management software. > > We currently use QuickBooks - I believe the billing person likes it for it's > simplicity. We are trying to move to PowerCode, though... > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > Those who don't understand UNIX are condemned to reinvent it, poorly. > --- Henry Spencer > > > On Mon, Mar 23, 2009 at 11:08 AM, Paul Kralovec < > pkralo...@unpluggedcities.com> wrote: > > > One of the big advantages of Platypus and Wombat is it allows you to > > maintain separate client information. We provide helpdesk support, > > billing and payment processing services to other ISPs and city > > networks. Each account requires detail accounting for their customers. > > > > Tucows' products were the only one we could find that would handle > > this easily and without special programming. > > > > > > > > Paul D. Kralovec > > > > President > > > > Unplugged Cities, LLC > > > > 511 11th Ave. S > > > > Suite 241 > > > > Minneapolis, MN 55415 > > > > > > > > W: 763-235-3001 > > > > F: 763-647-7998 > > > > C: 952-270-9107 > > > > www.unpluggedcities.com > > > > > > -----Original Message----- > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > > On Behalf Of Jason Hensley > > Sent: Monday, March 23, 2009 8:38 AM > > To: 'WISPA General List' > > Subject: Re: [WISPA] ISP billing/management software. > > > > Use it for both, as well as hosting, email only, fiber customers, etc. > > Wish > > I had a way to integrate it for my computer sales and repair > > customers, but I haven't figured out a good way to do that yet without > > making Platypus my primary billing system for all of that as well, > > which I really don't want to do. > > > > > > > > -----Original Message----- > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > > On Behalf Of George Rogato > > Sent: Monday, March 23, 2009 8:30 AM > > To: WISPA General List > > Subject: Re: [WISPA] ISP billing/management software. > > > > > > > > Jason Hensley wrote: > > easy integration with Wombat (help-desk that we integrated a few > > > months ago - love it too!!!!) > > > > Jason > > > > Do you use Wombat for dialup or wireless subs? > > > > I'm curious because I was going to add wombat a few years ago but held > > off, Lately I was considering checking out wombat to see if it would > > be a benefit, but I couldn't find enough info on it. > > > > George > > > > > > > > ---------------------------------------------------------------------- > > ------ > > ---- > > WISPA Wants You! 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