Here's a thought, been using Platypus for years, supports my isp very well. I'm happy.
Marlon K. Schafer wrote: > Grin. I know that this has come up from time to time. I'm after current > info and thoughts. > > laters, > marlon > > ----- Original Message ----- > From: "George Rogato" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Saturday, March 21, 2009 8:01 AM > Subject: Re: [WISPA] ISP billing/management software. > > >> Well you either use freeside at no cost but you pay for the programming, >> someone on this list is an expert freeside programmer by the way, or you >> use Platypus which is not free but needs less programing. >> There are others like Platypus, billmax rodolphi etc. >> >> You may want to search the archives. <grin> >> >> >> >> >> Marlon K. Schafer wrote: >>> Hi All, >>> >>> I just got a notice that Quickbooks is going to REQUIRE an upgrade in >>> order >>> to continue to keep sending out bills via email. And we have all of 1 >>> month >>> or so to get it done.... I HATE Intuit and would like to replace them. >>> >>> Here's the work flow in our office. >>> >>> New customer calls in. >>> Fill out signup sheet with all needed customer data. >>> Assign static ip to customer. >>> Enter customer billing info into Quickbooks. >>> Enter all customer data into Access. >>> Enter customer username and pass into RADIUS. >>> Enter customer email account(s) data into email server. >>> Enter customer data into Postini (if they purchase the filtering). >>> Type customer signup sheet info into word doc and store in customer >>> folder. >>> Generate installation work order. >>> Fill out check list showing what steps have been completed. >>> >>> This has worked nicely in the past and "only" takes about 30 minutes to >>> accomplish. But now we're growing too fast and have gotten too big to >>> maintain this. Between tech support calls etc. the office manager is >>> having >>> to bring in extra help. It's only a day per week and it's good for there >>> to >>> be two people there at least part of the time. No one should work alone >>> all >>> of the time. Plus, if she wants to take some time off she will have >>> someone >>> trained in the basics so we'll likely need to keep some extra help around >>> no >>> matter what. This mechanism also gives us a lot of double checks, >>> redundant >>> data points etc. With Access and Quickbooks we can run a very nice mix >>> of >>> reports etc. >>> >>> We do NOT have a customer trouble ticket mechanism other than the file on >>> them. We don't track customers on a per call basis. That's not too bad >>> because we're still small enough that we can normally remember problem >>> customers. >>> >>> This would probably be a good time to change everything though. >>> >>> In my perfect world, I'd have a billing system (that handles all of the >>> taxes for different communities etc.), trouble ticketing, auto server >>> configuration AND deconfig. I'd want good reporting capabilities. >>> >>> I've looked at some of the commercial systems out there, but at $1 or >>> more >>> per month per sub for a full blown system I'd rather keep putting that >>> money >>> into the local labor pool. >>> >>> Freeside looks pretty good but I don't do programming or server admin >>> work >>> in-house. I don't mind hiring someone to set it all up etc. and to take >>> care of the server. But it has to be an affordable solution too. >>> >>> What are people using? Do you like it? >>> >>> If you had it to do all over again, what would you do? >>> >>> Vendors please feel free to hit me up. >>> marlon >>> 509.988.0260 >>> Or talk to Apryl in the office 509.982.2181, she'll know more about what >>> she >>> does day in and day out. >>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! 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