Thanks for the info guys. We have a lot of cases where the power supply goes bad. Is that classified as being caused by the customer? Out where are, the power fluctuates a lot. We encourage people to get a UPS, but not all do.
-- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 Plexicomm Admin wrote: > > We never charge a fee if the problem is with the SU, cable, or power supply. > *Unless* the customer caused the problem. Then $65-95/hour + material. > > > Dan English > Plexicomm - Internet Solutions > d...@plexicomm.net | 1.866.759.4678 x103 > Fax: 1.866.852.4688 | Emergency Support: 1.866.759.9713 > > > >> -----Original Message----- >> From: "my_em...@webjogger.net" <my_em...@webjogger.net> >> To: WISPA General List <wireless@wispa.org> >> Date: 04/16/09 15:52 >> Subject: [WISPA] How much to charge for a truck roll >> >> I'm just curious what everybody is charging their residential and >> business customers for a truck roll to fix problems with the wisp >> subscriber equipment. >> >> We've always tried to get the customer to pay something, especially when >> we have to replace equipment that goes bad. It's often turns into a >> whole ordeal where the customer gets mad, threaten to switch services, >> etc. We mainly use Alvarion equipment which is pretty reliable, but when >> they go bad, they're expensive to replace. >> >> Like to hear how others are doing it. >> >> Thanks, >> >> -- >> >> Jon Roux >> Webjogger Internet Services >> http://www.webjogger.net >> 845.757.4000 >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
