Nope... we pay per MB on our upstream connections... but once you reach a certain mass, your upstream is no longer a concern. Our three upstream connections account for 7% of our total expenses. Time is the most valueable asset you have. If you are having to take even a few "extra" calls per month from upset customers about doing metered billing, then you have not made any money on them. Spend the time getting new customers rather than fighting with current ones.

Travis
Microserv

RickG wrote:
Travis, Thats great for you but that's not the norm for most people and
doesnt rebuff my point. I suppose youre getting unlimited bandwidth from
your upstream too?
-RickG

On Sat, Nov 7, 2009 at 11:53 PM, Travis Johnson <[email protected]> wrote:

  
 I have unlimited water in my home. $40 per month.

Travis


RickG wrote:

For $100 a month per phone and the internet access is relatively slow. Not
really an "apples to apples" comparison.

In my home, I want unlimited electicity, natural gas, and water too!

On Sat, Nov 7, 2009 at 4:24 PM, Travis Johnson <[email protected]> <[email protected]> wrote:



  The cellular guys don't charge by the minute... I have an unlimited plan
on my cell phone. I can also get unlimited text and internet access for
$9.95/mo extra.

People don't want to guess what their internet bills are going to be from
month to month. Would you want that at your own home?

Travis
Microserv

Gary Garrett wrote:

You sound like the cell phone company.
I am convinced the big failure in my business model is I charge by the
month while the cellular guys charge by the minute.


Travis Johnson wrote:


 Hi,

You are talking about having to add additional resources (radius, etc.)
to track it. Then you have to bill it. Then you get to deal with the
phone calls from users that say "My computer wasn't even turned on
during those times. Remove the charge or I will go elsewhere."  So, even
that one extra phone call costs you money (because you have to think
about scaling). Imagine if you have 100x the number of customers you
have now... does the same solution work? Probably not.

The easier solution would be to call that customer and get them to
upgrade to the next plan up (which would provide higher speed as well).
This works very well for us... and then I have that guaranteed extra
income each month, even if they don't use it.


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