So lie to them, and tell them you're standing there and the DSL light is blinking. Or whatever they want to hear. That person is probably a $10/hr individual paid to follow a flow chart, and doesn't know what to do if your answers don't fall in-line with that chart. I've done this many times. Even just the other day I "chatted" with Dell tech support and said "I need a new hard drive, it's making scraping and clunking noises" in less than 5 minutes I had a new hard drive on the way, and less than 24 hours later it was installed in the machine. Had I told them what was really going on, I'd of been working with them for an hour via chat running a chkdsk and all sorts of other diagnostic tools. In all actuality, the thing was bad... I was just skipping all the mundane steps they are supposed to follow, in order to determine something I already knew.
On Sun, Jan 10, 2010 at 2:41 PM, Marlon K. Schafer <[email protected]>wrote: > I have a tower down. It's fed by a *business* grade DSL link. > > Can't get to the main router at that local. > > So I log onto the Century Tel (century link nowadays) web site go find a > phone number for tech support. > > IF there is a phone number on their Microsoft Bing cloan of a web site, I > couldn't find it. So, I decided to try the online chat thingy. > > Up pops a page with a spot for a the username, phone number and zip code. > Naturally, I put the right things in the boxes. Only to get an error. So > I > tried again, and again. Finally I actually READ what the smallish print > said you can ONLY put in ONE of the fields, not all of them. Hate to allow > any answer to work rather than make people only fill in one field where > they > usually have to fill in all of them. My fault for not reading the fine > print, but then again, I shouldn't have to.... > > Next, I finally get a tech on the screen. Well, kinda, the web site > doesn't > have anything but an error at the top. But the chat part eventually came > up > and a tech was on the line. We quickly established that the tech support > guy wasn't able to see if there was a dsl connection or not. ug > > So, he gave me a phone number for tech support. > > I called that number only to sit on hold for a while (not toooo bad though) > and then find out that that wasn't the right number for a business account. > > Called the next number. Sat on hold a bit longer this time, but still only > a few minutes. We quickly got through all of the who are you type stuff. > Then the gal on the support end asked me to tell her what lights were on on > the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm > unable > help you unless someone is on at the site." > > Sigh. The home owner at this site is a snow bird and won't be home for > months yet. > > The tech support people aren't able to tell if there is a connection or > not. > It's not like this is a little, rinky dink company like mine. This is a > HUGE telco! Ug. > > They won't even try to fix a business account that I pay $1200.00 per year > for. Probably even more than that. Amazing. > > Have a great day, I know I will. > marlon > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
