I have a key to the house..... It's just 1.5 hours away.
The point of the whole story is crappy, ignorant support levels. marlon ----- Original Message ----- From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "WISPA General List" <wireless@wispa.org> Sent: Sunday, January 10, 2010 1:47 PM Subject: Re: [WISPA] Why the telco's will never be true competitors to us >I take it you never took our advice to have the guts in a NEMA box > outside? If you did you can at least get it working yourself... > > On 1/10/10, Marlon K. Schafer <o...@odessaoffice.com> wrote: >> I have a tower down. It's fed by a *business* grade DSL link. >> >> Can't get to the main router at that local. >> >> So I log onto the Century Tel (century link nowadays) web site go find a >> phone number for tech support. >> >> IF there is a phone number on their Microsoft Bing cloan of a web site, I >> couldn't find it. So, I decided to try the online chat thingy. >> >> Up pops a page with a spot for a the username, phone number and zip code. >> Naturally, I put the right things in the boxes. Only to get an error. >> So I >> tried again, and again. Finally I actually READ what the smallish print >> said you can ONLY put in ONE of the fields, not all of them. Hate to >> allow >> any answer to work rather than make people only fill in one field where >> they >> usually have to fill in all of them. My fault for not reading the fine >> print, but then again, I shouldn't have to.... >> >> Next, I finally get a tech on the screen. Well, kinda, the web site >> doesn't >> have anything but an error at the top. But the chat part eventually came >> up >> and a tech was on the line. We quickly established that the tech support >> guy wasn't able to see if there was a dsl connection or not. ug >> >> So, he gave me a phone number for tech support. >> >> I called that number only to sit on hold for a while (not toooo bad >> though) >> and then find out that that wasn't the right number for a business >> account. >> >> Called the next number. Sat on hold a bit longer this time, but still >> only >> a few minutes. We quickly got through all of the who are you type stuff. >> Then the gal on the support end asked me to tell her what lights were on >> on >> the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm >> unable >> help you unless someone is on at the site." >> >> Sigh. The home owner at this site is a snow bird and won't be home for >> months yet. >> >> The tech support people aren't able to tell if there is a connection or >> not. >> It's not like this is a little, rinky dink company like mine. This is a >> HUGE telco! Ug. >> >> They won't even try to fix a business account that I pay $1200.00 per >> year >> for. Probably even more than that. Amazing. >> >> Have a great day, I know I will. >> marlon >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -- > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "The secret to creativity is knowing how to hide your sources." > --- Albert Einstein > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
