If you can integrate this with our billing/ticketing it makes it all
that much better. If the Customer Service folks (even if it¹s just 1
person) can look at one screen and see things like what type of equipment,
etc. etc. it makes you look like you are on top of stuff.
Pictures of the install in addition to a picture from behind the antenna
toward the tower is helpful. This way you can go back to the picture and
see if there are any trees that may have grown over the past couple of
years. Or it could allow you to tell the customer ³That was not here when
we installed you² so we have to deal with this in some fashion.
Justin
--
Justin Wilson <[email protected]>
http://www.mtin.net/blog
Wisp Consulting Tower Climbing Network Support
From: Steven G McGehee <[email protected]>
Reply-To: WISPA General List <[email protected]>
Date: Thu, 22 Apr 2010 23:05:17 -0400
To: WISPA General List <[email protected]>
Subject: [WISPA] Documentation Methods
Thought of another question I wanted to pose to you gents regarding
documentation on installations, primarily customer installations (as
opposed to PoP/tower installations). I was curious what methods you
employed during and/or after the install to best 'capture' the details
of the installation.
For example, some of the things we do are take notes of any specific
'gotchas' on site like needing to park in a certain area, what type of
ladder or roof access there is, if you have to sign in or be escorted by
a rep. of the business - etc. We also take photos of the installation
when we're finished and write up notes afterwards on their account
detailing the length and path of the cable that goes from the unit into
the structure, what other PoPs we could see at the time, what
signal/speeds we were getting, etc.
If any of you would share your methods on what you do, I'd appreciate
it. I think we're doing enough, but I'm always open to other suggestions
and interested in seeing what others in the business are doing.
Thanks.
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