Our TOS is written in such that we can regulate them if they are interfering with other customers. Our problem isn't upstream bandwidth, but the wireless network (in places). We need to use Trango 900s in places, hard to educate people that their using netflix ruins the internet for X number of other customers on that AP... when many other customers on the network can use netfix with no problems.
We do not have an enforced overage policy, but with the increased accounting with our PPPoE changeover, we will be able to enforce soon. I'm not looking forward to those phone calls, but it must be done... -Paul On Aug 30, 2010, at 9:51 AM, David E. Smith wrote: > > > On Mon, Aug 30, 2010 at 11:47, Kurt Fankhauser <[email protected]> wrote: > Whats your thoughts on blocking limelight IP’s just for the customers that > are abusing the service. > > > If you mean that they're abusing your service, you'll have to clarify what > that means - the customer pays for bits to be delivered, and you're > delivering them. If you sell an "unlimited" service, them's the breaks. If > you bill by usage, just send them their next bill showing all the overages > they incurred, and that probably will be an effective deterrent all by > itself. :) > > David Smith > MVN.net > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
