Depends on the exactations set at time of original order. We sell a monthly service and guarantee that it will work. If it doesn;t work, they dont pay, or they switch providers. We also charge well for primary first install. We also have lots of wirelinbe competition that does not have risks of foliage growth. HAven't you seen the DISH versus Cable Commercials bashing DISH for all the consumer frustration having to install, maintain and fix their own DISH that is alledged troublesome? We combated that impression by taking responsibilty for any thing that might incur in the future. We are full service. Not only are they buying service but they are buying an implied service maintenance agreement to make sure it keeps working well. Thats why we charge a bit more than other commodity providers, we warrantee the broadband experience on an on going basis. So no we do not charge to move an antenna if that is what is required to maintain quality signal and service.
BUT... any equipment move that is NOT required to fix service quality, we charge for. BUT we low ball the price, because... WE DONT WANT END USERS TOUCHING OUR GEAR AND INSTALLING IT WRONG, BECAUSE THEN WE ARE FORCED TO WARRANTEE SERVICE QUALITY ON AN ON GOING BASIS AND HAVE NO KNOWLEDGE THAT CUSTOMER MIGHT HAVE SCREWED THE INSTALL UP AND MOVED IT. EVeryone thinks they are a technician and they are not. So we make it mandatory to pay us to move any wireless gear. IF they touch it, it voids warrantee, and we charge heavily full retail to fix it after they touch it. So... We will move gear at consumer request for just about any reason, but charge a low price to do it. I recognize "low price" is a matter of one's own perception. We normally charge $90/hour, not to exceed more than Half-Price of the advertised Install Fee. We figure they deserve a reduced rate if they have been a good subscriber of ours for a while. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "~NGL~" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Monday, September 20, 2010 4:52 PM Subject: [WISPA] Charge to move equipment > Do you charge when you have to relocate and rewire the equipment at a > clients location, because the trees have grown to a point where the signal > is very weak? If so at what rate? > NGL > > -------------------------------------------------- > From: "Chris Gotstein" <[email protected]> > Sent: Monday, September 20, 2010 1:19 PM > To: <[email protected]> > Subject: Re: [WISPA] Convert Single Pol to Dual Pol > >> Thanks guys! >> >> ---- ---- ---- ---- >> Chris Gotstein, Network Engineer, U.P. Logon/Computer Connection U.P. >> http://uplogon.com | +1 906 774 4847 | [email protected] >> >> On 9/20/2010 3:14 PM, Philip Dorr wrote: >>> DA5W-29-DP-FEED >>> >>> On Mon, Sep 20, 2010 at 3:05 PM, Chris Gotstein <[email protected]> >>> wrote: >>>> I'm having a heck of a time finding the dual pol feed horns. Anyone >>>> have a part number for them? >>>> >>>> ---- ---- ---- ---- >>>> Chris Gotstein, Network Engineer, U.P. Logon/Computer Connection U.P. >>>> http://uplogon.com | +1 906 774 4847 | [email protected] >>>> >>>> On 9/17/2010 5:42 PM, David E. Smith wrote: >>>>> >>>>> >>>>> On Fri, Sep 17, 2010 at 14:36, Chris Gotstein <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> We have some older Pac Wireless 2' 5.8Mhz 29db parabolic dishes >>>>> serving >>>>> as a PtP link. We are going to be upgrading the radios connected >>>>> to >>>>> these dishes, and the new radios support dual polarity. Does >>>>> anyone >>>>> know if you can just swap out the feed horn on the dishes from >>>>> single >>>>> pol to dual pol? Would sure be easier than hauling up a whole new >>>>> dish >>>>> setup. If this would work, anyone got sources that i can buy just >>>>> a >>>>> feed horn? Thanks. >>>>> >>>>> >>>>> I forget where we bought the feedhorns from, but this can be done. >>>>> >>>>> We actually just replaced two of them, doing exactly what you >>>>> describe. >>>>> There was a catch, though. The feedhorn has two N connectors, a few >>>>> inches and ninety degrees apart. One of the two dishes had a smaller >>>>> hole in the center, and my climber had to take up snips and a rasp, >>>>> and >>>>> basically put a small notch in the center of the dish, to get the new >>>>> feedhorn to fit. The other dish was older, or newer, or something, and >>>>> already had a suitable small notch in the center. >>>>> >>>>> David Smith >>>>> MVN.net >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> -------------------------------------------------------------------------------- >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> -------------------------------------------------------------------------------- >>>>> >>>>> WISPA Wireless List: [email protected] >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: [email protected] >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! 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