It depends on how sophisticated a ticketing system you need and what you mean by monitor, but I really like my BillMax implementation and it does have hooks to do whatever else you want, or to integrate into other systems. It does not require an onsite person to get it setup and do the integration.
On 12/2/2010 1:36 PM, Shane MacDonald wrote: > Has any of you ever tired Powercode as a backend systems? > Does anyone have experience with it compared to Platypus? > > We have a number of customers ranging between the 300 to 700 clients. > I am trying to find a solution I maybe able to recommend them. > Billing is an important piece but it also needs to have a ticketing > system, be able to monitor clients, record history, etc. > The two above I have received the most endorsements for and just > wonder which maybe better. > > Shane > KP Performance > > > On 24-Aug-10, at 10:18 AM, Jon Auer wrote: > >> Unfortunately that's a fact of life of enterprise software. >> Any sufficiently powerfully piece of software will require a lot of >> customization to do exactly what you want. >> Witness all the Oracle/PeopleSoft/SAP consultants. :-/ >> >> On Tue, Aug 24, 2010 at 9:16 AM, Dennis Burgess<[email protected] >>> wrote: >>> This is where a single system still don't do everything needed. >>> Kinda >>> stinks. >>> >>> >>> >>> ----------------------------------------------------------- >>> Dennis Burgess, Mikrotik Certified Trainer >>> Link Technologies, Inc -- Mikrotik& WISP Support Services >>> Office: 314-735-0270 Website: http://www.linktechs.net >>> LIVE On-Line Mikrotik Training - Author of "Learn RouterOS" >>> >>> >>> >>> From: [email protected] [mailto:wireless- >>> [email protected]] On >>> Behalf Of Gino Villarini >>> Sent: Monday, August 23, 2010 5:51 PM >>> To: WISPA General List >>> Cc: WISPA General List >>> >>> Subject: Re: [WISPA] Backend systems >>> >>> >>> >>> Chuck, would you be willing to share or sell your code? >>> >>> Sent from my Motorola Startac... >>> >>> >>> >>> On Aug 23, 2010, at 4:48 PM, Chuck Hogg<[email protected]> wrote: >>> >>> Inventory stuff? Gerard has built some custom PHP scripts to do >>> some neat >>> things...and I have done some as well. Problem is, we keep saying >>> "ooh it'd >>> be neat to do this..." and then we go and do it. So our Platypus >>> installation isn't the norm at all. >>> >>> Regards, >>> >>> Chuck Hogg >>> >>> Shelby Broadband >>> 502-722-9292 >>> [email protected] >>> >>> http://www.shelbybb.com >>> >>> On Sun, Aug 22, 2010 at 9:57 PM, Josh Luthman<[email protected] >>> wrote: >>> >>> Chuck - did you ever get an automated system for your network >>> equipment? I thought you were working on something to do all that. >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> On Sun, Aug 22, 2010 at 9:45 PM, Chuck Hogg<[email protected]> >>> wrote: >>>> We use Platypus as well. The cost is well worth it, and is >>>> cheaper than >>>> most. $100/mth for up to 1,000 customers, $200/mth for 5000 >>>> customers. >>>> It >>>> integrates with IPPay flawlessly. It has the capability to do a >>>> lot of >>>> customizing. $2000 for a full 2 day training course, in your >>>> office if >>>> you >>>> can't figure it out. >>>> >>>> >>>> On Sun, Aug 22, 2010 at 8:14 PM, Gino Villarini >>>> <[email protected]> wrote: >>>>> +1 >>>>> >>>>> >>>>> >>>>> Gino A. Villarini >>>>> >>>>> [email protected] >>>>> >>>>> Aeronet Wireless Broadband Corp. >>>>> >>>>> 787.273.4143 >>>>> >>>>> ________________________________ >>>>> >>>>> From: [email protected] [mailto:wireless- >>>>> [email protected]] On >>>>> Behalf Of David Sovereen >>>>> Sent: Sunday, August 22, 2010 8:07 PM >>>>> >>>>> To: WISPA General List >>>>> Subject: Re: [WISPA] Backend systems >>>>> >>>>> >>>>> >>>>> Have you looked at Platypus? Costs less, does more, scales big, >>>>> and is a >>>>> proven solution (I've been using for 13 years, since 1997). >>>>> >>>>> Dave >>>>> >>>>> On Aug 22, 2010 7:50 PM,<[email protected]> wrote: >>>>>> I have been using Quickbooks memorized transactions since 2001, I >>>>>> added a JFFNMS monitoring server in 2004, a Scrutinizer Netflow >>>>>> server >>>>>> in 2007 We currently have 700+ customers >>>>>> >>>>>> My main problem with Quickbooks for billing is that it does not >>>>>> handle >>>>>> late fees adequately, so I don't charge them now. I have 300 >>>>>> customers >>>>>> I could charge a $5 late fee this month and about 40 people I >>>>>> could >>>>>> charge a $15 reconnect fee this month as well. That is over $2, >>>>>> 000: I >>>>>> know with late fees, this number would come down, maybe cut in >>>>>> half(which would mean I would get my money sooner). That is why >>>>>> I can >>>>>> cost justify moving to Powercode. I have seen enough improvement >>>>>> over >>>>>> the last year with Bertram buying them that I feel comfortable >>>>>> enough >>>>>> to move forward with them. >>>>>> >>>>>> My other problems are, call tracking for tech support, auto >>>>>> shutoff >>>>>> and auto reconnect. Online payment and transaction >>>>>> history for my customers, double data entry into Quickbooks and >>>>>> JFFNMS. Everything I need(still keep Netflow Server) to see >>>>>> would be >>>>>> on one system. My hope is that all the Azotel will continue to >>>>>> improve >>>>>> which should keep the Powercode folks focused on adding features >>>>>> and >>>>>> enhancements to their system. Competition is good for everyone! >>>>>> >>>>>> >>>>>> On Sunday 22/08/2010 at 3:33 pm, Mike Hammett wrote: >>>>>>> I'm looking to have something completely in place by the end of >>>>>>> the >>>>>>> year. Because of the issues Matt pointed out, I don't want to >>>>>>> really >>>>>>> add much more until it's automated. >>>>>>> >>>>>>> Well, after I rebuild a bunch of backhauls and turn a new >>>>>>> network into >>>>>>> a >>>>>>> routed one, the backends are next on my list. >>>>>>> >>>>>>> There sure isn't much information out there on Azotel. If I >>>>>>> didn't get >>>>>>> the Solutions4ebiz emails, I'd think it was a secret. I remember >>>>>>> deciding against Platypus years ago, but now I don't remember >>>>>>> why. >>>>>>> Maybe I should revisit. >>>>>>> >>>>>>> The thing I don't like about WISPMon is that it's outsourced. >>>>>>> Well, >>>>>>> unless I pay $10k, which would be inappropriate for my size. I >>>>>>> don't >>>>>>> outsource my email, my DNS, my hosting, my lawn cutting, etc. >>>>>>> Everything is in-house . >>>>>>> >>>>>>> ----- >>>>>>> Mike Hammett >>>>>>> Intelligent Computing Solutions >>>>>>> http://www.ics-il.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> On 8/22/2010 8:52 AM, Mike Hammett wrote: >>>>>>>> I've been setting up FreeSide... forever. 1) I'm too poor to >>>>>>>> hire >>>>>>>> it out properly. 2) I haven't had the time to dedicate to it to >>>>>>>> finishing it up. >>>>>>>> >>>>>>>> I remember seeing someone on here made a new backend system. I'm >>>>>>>> thinking it was WISPMon, but I'm not sure if there's another out >>>>>>>> there >>>>>>>> that a WISP made. >>>>>>>> >>>>>>>> It looks as though WISPMon certain does things that FreeSide >>>>>>>> doesn't >>>>>>>> and >>>>>>>> looks a hell of a lot better. However, does it do everything >>>>>>>> that >>>>>>>> FreeSide does? >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Scott Reed Owner NewWays Networking, LLC Wireless Networking Network Design, Installation and Administration Mikrotik Advanced Certified www.nwwnet.net (765) 855-1060 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
