It's Theft of Service any way you look at it... Tell them to stop doing it or you'll remove the connection.
Regards, Chuck On Mon, Oct 31, 2011 at 1:23 PM, Dorn Hetzel <[email protected]> wrote: > If the combined usage of the two households is well above average, It makes > sense to take some kind of action. > But, if the combined usage of the two households is in the lower 50%, and as > long as you never > hear from the non-customer household, and there aren't any problems you have > to fix because > of the second household, maybe it doesn't make sense to alienate a paying > customer. > Yes, they are violating your TOS, but perhaps they didn't really READ them, > just skipped to the bottom and signed, > like most of us have done some time or another (especially with software). > If there usage could be mistaken for a single household, are the costs to > service > them really higher? Would servicing the second household with a second > distant > link be better for everyone, or is the solution they have in place now > reasonable? > If the usage is higher, maybe offer them a rate that takes that into account > but is still a better deal > than each buying along and you having to install another link? > > On Mon, Oct 31, 2011 at 12:56 PM, Matt <[email protected]> wrote: >> >> What do you do when you find out that a customer is using a wireless >> router to share Internet with neighbor and splitting the bill? I am >> sure there are quite a few doing this but when they out right tell you >> about it when on a tech call is rare. It is against our TOS. >> >> What do others do? >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
