My customer agreement on "acceptable use" says "interfering with proper operation of the network" and "abuse of bandwidth" and "breaking the laws of the land" as matters that get my attention. It's simple and has yet to be a matter of any contention with any customer.
++++++++++++++++++++++++++++++ Neofast, Inc, Making internet easy 541-969-8200 509-386-4589 ++++++++++++++++++++++++++++++ -------------------------------------------------- From: "Sam Tetherow" <[email protected]> Sent: Tuesday, November 01, 2011 10:51 AM To: "WISPA General List" <[email protected]> Subject: Re: [WISPA] Neighbor Sharing Internet > It's not fretting myself over potentially lost revenue. It is a > customer breaking the acceptable use policy. > > If you don't have a problem with customers sharing internet by all means > don't list that as unacceptable use, your network, your rules. > > For me I see it as leaving money on the table. It is listed as not > allowed in my acceptable use policy and if I find it occurring I remind > the customer that sharing internet with neighbors is not allowed and > offer to help them secure the network. I spin it as you don't want them > 'stealing' your internet, and you don't want them dragging down your > speed. If they say they know about it and condone it I remind them > again that it is against policy and if it continues I will have to > disconnect them. > > If someone can get something for free, pay half price or pay full price, > 11 times out of 10 they will go with free. Will I gain customer #2? > Sometimes. Will I lose customer #1? Sometimes, but if don't do > anything I will never gain customer #2 and it negatively impacts my > network as I now have more resources used and I gain no additional > revenue. It also sets the precedent that the acceptable use policy does > not need to be adhered to. > > On 11/1/11 12:38 PM, MDK wrote: >> I don't do anything. I will do tech support ONLY for the paying person, >> and >> won't respond to complaints of "slow" or anything else. >> >> Am I losing money? Mulitple perspectives; 1. I've got a customer >> that >> pays a bill. 2. if I prohibit it, there's probably not much chance >> they'll >> all sign up. 3. I have no data use tracking anymore, so I don't know >> who's >> doing what. 4. I know if the one paying the bill leaves, that the >> other(s) will immediately call and re-up in another name. >> >> Potentially lost revenue isn't lost... It's just what you don't have. >> If >> we fret ourselves into a stroke over "potentially lost", life would be >> hell. >> >> As it is, I have bigger fish to fry and more pressing issues at hand. >> >> >> >> >> ++++++++++++++++++++++++++++++ >> Neofast, Inc, Making internet easy >> 541-969-8200 509-386-4589 >> ++++++++++++++++++++++++++++++ >> >> -------------------------------------------------- >> From: "Matt"<[email protected]> >> Sent: Monday, October 31, 2011 9:56 AM >> To: "WISPA General List"<[email protected]> >> Subject: [WISPA] Neighbor Sharing Internet >> >>> What do you do when you find out that a customer is using a wireless >>> router to share Internet with neighbor and splitting the bill? I am >>> sure there are quite a few doing this but when they out right tell you >>> about it when on a tech call is rare. It is against our TOS. >>> >>> What do others do? >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
