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Two points - 1. Customer education. I think it's the job of each WISP to educate their customers that the Internet is a huge network with multiple hops needed to get anywhere. Yes; I know it seems stupid to us to have to do this but much of the public is just not aware so we need to help them understand. 2. Local and "Beyond Local" Testing - As part of our customer education, we need to set up a local (at our NOC) speed test and a "beyond our NOC" speed test link. That way, we can train the customer to a) check approx. throughput to our NOC, and b) check approx. throughput beyond our NOC. jack On 8/21/2012 12:22 PM, Bret Clark
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We mostly deal with business customer and guarantee bandwidth to customers. We validate the bandwidth using IPERF from a Linux server off of our BGP edge routers down to the customer and IPERF always shows the customer getting the bandwidth they signed up for. We use QoS to control bandwidth and make sure to not oversubscribe any one link....small ratios of 3:1. -- Jack Unger - President, Ask-Wi.Com, Inc. Author (2003) - "Deploying License-Free Wireless Wide-Area Networks" Serving the WISP Community since 1993 www.ask-wi.com 760-678-5033 [email protected] |
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