FYI, we tell them we'd like to leave our equipment for 30-45 days so that they can get a taste of their Verizon bill. Typically we get the call, My bill was $120+ this month, can I get your service turned back on?
Regards, Chuck On Sun, Feb 23, 2014 at 8:45 PM, Josh Luthman <[email protected]>wrote: > Just because it's available to them doesn't mean they're aware of it. I'm > almost certain people don't check before switching to 4G. They see it's 50 > mbps and faster than your WISP's 5 or 10 mbps and then get stuck in a > contract for 2 years. I put it on the bill so they see it every time they > click on their invoice. > > I should mention most customers are automatically billed, so while they do > get their bill via email, they may choose to simply ignore it. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Sun, Feb 23, 2014 at 8:42 PM, heith petersen <[email protected]> wrote: > >> Are others doing this on their billing as well? I don't think I am >> going to have a big issue with Verizon. Fortunately our new billing system, >> I think, will show their usage, even though we do not offer capped >> services. They can always look at their portal, but a lot of people still >> are insistent on calling the office to say "charge my card" as opposed to >> going online and hitting "pay now". I guess you have to hit them in the >> face with it some time. >> >> *From:* Josh Luthman <[email protected]> >> *Sent:* Sunday, February 23, 2014 7:13 PM >> *To:* WISPA General List <[email protected]> >> *Subject:* Re: [WISPA] Fw: FW: >> >> Oh that's the first time you've seen it? Ya, kinda odd looking for >> sure. It's one of the reasons I started including customers' bandwidth >> usage on the bill. They see they've done 20 or 30 gigs (at least) and then >> when they see HomeFusion is 5-10 gigs plus a kidney to get all the way up >> to 20, they don't bother (this is speculation on my part). >> >> My guess is that they've got several higher gain sectors instead of one >> omni. Also I think the reason it is coax is to get power and figure out >> which one of the sectors gets the best signal. >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> On Sun, Feb 23, 2014 at 8:09 PM, heith petersen <[email protected]> wrote: >> >>> Looks like a friggin dryer vent to me. I have not seen this before, >>> that's my confusion. Its alien to me. Usually I have smarter customers that >>> ask me how much data they are doing. Other dump me, then get an outrageous >>> bill from Verizon when they watched 15 movies on the Netflix and realize I >>> am not that bad. We recently installed a 450 pointed right at this >>> neighborhood and are running tests with a banker customer. Looking real >>> good, and I am ready to pump out more speed to these customers >>> >>> *From:* Josh Luthman <[email protected]> >>> *Sent:* Sunday, February 23, 2014 6:46 PM >>> *To:* WISPA General List <[email protected]> >>> *Subject:* Re: [WISPA] Fw: FW: >>> >>> Looks like a 4G cantenna to me. What's the confusion? >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> On Sun, Feb 23, 2014 at 7:43 PM, heith petersen <[email protected]>wrote: >>> >>>> I had a customer cancel our service a few weeks ago in a town an >>>> hour away from me. My billing lady got the impression that she was going to >>>> use her 4G service. She lives out of town a mile where we are the only WISP >>>> or service around, aside from satellite or cell service. Our equipment was >>>> laying by her house as she was away for the day when we were there, but >>>> stated that the new equipment was mounted in our old spot. So my tech took >>>> this picture and it said Cantenna on the bottom of it. Its not like the >>>> Cantenna I have seen in the past. I am real positive that I do not have >>>> another WISP in the area. Do some WISPS use these devices? The closest >>>> business is a John Deere dealership, and I am fairly certain their IT would >>>> not allow external usage of their network, and all of the houses in the >>>> area use our service. Anyways just curious if any one had any ideas of what >>>> they could be using this for. I have had other customers cheat WiFi from >>>> their neighbors with different Cantennas, but I would use a UBNT device to >>>> re-distribute the service, if that's whats going on >>>> >>>> thanks >>>> heith >>>> >>>> *From:* [email protected] >>>> *Sent:* Sunday, February 23, 2014 6:32 PM >>>> *To:* [email protected] >>>> *Subject:* FW: >>>> >>>> >>>> _______________________________________________ >>>> Wireless mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>> ------------------------------ >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >> >> ------------------------------ >> _______________________________________________ >> Wireless mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/wireless >> >> >> _______________________________________________ >> Wireless mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > >
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