How do they get out of the contact? ETF? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Feb 23, 2014 8:57 PM, "Chuck Hogg" <[email protected]> wrote:
> FYI, we tell them we'd like to leave our equipment for 30-45 days so that > they can get a taste of their Verizon bill. Typically we get the call, My > bill was $120+ this month, can I get your service turned back on? > > Regards, > Chuck > > > On Sun, Feb 23, 2014 at 8:45 PM, Josh Luthman <[email protected] > > wrote: > >> Just because it's available to them doesn't mean they're aware of it. >> I'm almost certain people don't check before switching to 4G. They see >> it's 50 mbps and faster than your WISP's 5 or 10 mbps and then get stuck in >> a contract for 2 years. I put it on the bill so they see it every time >> they click on their invoice. >> >> I should mention most customers are automatically billed, so while they >> do get their bill via email, they may choose to simply ignore it. >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> On Sun, Feb 23, 2014 at 8:42 PM, heith petersen <[email protected]> wrote: >> >>> Are others doing this on their billing as well? I don't think I am >>> going to have a big issue with Verizon. Fortunately our new billing system, >>> I think, will show their usage, even though we do not offer capped >>> services. They can always look at their portal, but a lot of people still >>> are insistent on calling the office to say "charge my card" as opposed to >>> going online and hitting "pay now". I guess you have to hit them in the >>> face with it some time. >>> >>> *From:* Josh Luthman <[email protected]> >>> *Sent:* Sunday, February 23, 2014 7:13 PM >>> *To:* WISPA General List <[email protected]> >>> *Subject:* Re: [WISPA] Fw: FW: >>> >>> Oh that's the first time you've seen it? Ya, kinda odd looking for >>> sure. It's one of the reasons I started including customers' bandwidth >>> usage on the bill. They see they've done 20 or 30 gigs (at least) and then >>> when they see HomeFusion is 5-10 gigs plus a kidney to get all the way up >>> to 20, they don't bother (this is speculation on my part). >>> >>> My guess is that they've got several higher gain sectors instead of one >>> omni. Also I think the reason it is coax is to get power and figure out >>> which one of the sectors gets the best signal. >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> On Sun, Feb 23, 2014 at 8:09 PM, heith petersen <[email protected]>wrote: >>> >>>> Looks like a friggin dryer vent to me. I have not seen this before, >>>> that's my confusion. Its alien to me. Usually I have smarter customers that >>>> ask me how much data they are doing. Other dump me, then get an outrageous >>>> bill from Verizon when they watched 15 movies on the Netflix and realize I >>>> am not that bad. We recently installed a 450 pointed right at this >>>> neighborhood and are running tests with a banker customer. Looking real >>>> good, and I am ready to pump out more speed to these customers >>>> >>>> *From:* Josh Luthman <[email protected]> >>>> *Sent:* Sunday, February 23, 2014 6:46 PM >>>> *To:* WISPA General List <[email protected]> >>>> *Subject:* Re: [WISPA] Fw: FW: >>>> >>>> Looks like a 4G cantenna to me. What's the confusion? >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> >>>> On Sun, Feb 23, 2014 at 7:43 PM, heith petersen <[email protected]>wrote: >>>> >>>>> I had a customer cancel our service a few weeks ago in a town an >>>>> hour away from me. My billing lady got the impression that she was going >>>>> to >>>>> use her 4G service. She lives out of town a mile where we are the only >>>>> WISP >>>>> or service around, aside from satellite or cell service. Our equipment was >>>>> laying by her house as she was away for the day when we were there, but >>>>> stated that the new equipment was mounted in our old spot. So my tech took >>>>> this picture and it said Cantenna on the bottom of it. Its not like the >>>>> Cantenna I have seen in the past. I am real positive that I do not have >>>>> another WISP in the area. Do some WISPS use these devices? The closest >>>>> business is a John Deere dealership, and I am fairly certain their IT >>>>> would >>>>> not allow external usage of their network, and all of the houses in the >>>>> area use our service. Anyways just curious if any one had any ideas of >>>>> what >>>>> they could be using this for. I have had other customers cheat WiFi from >>>>> their neighbors with different Cantennas, but I would use a UBNT device to >>>>> re-distribute the service, if that's whats going on >>>>> >>>>> thanks >>>>> heith >>>>> >>>>> *From:* [email protected] >>>>> *Sent:* Sunday, February 23, 2014 6:32 PM >>>>> *To:* [email protected] >>>>> *Subject:* FW: >>>>> >>>>> >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> [email protected] >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> >>>> ------------------------------ >>>> _______________________________________________ >>>> Wireless mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> _______________________________________________ >>>> Wireless mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>> >>> ------------------------------ >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >> >> _______________________________________________ >> Wireless mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > >
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