Not my problem lol. Regards, Chuck
On Sun, Feb 23, 2014 at 9:09 PM, Josh Luthman <j...@imaginenetworksllc.com>wrote: > How do they get out of the contact? ETF? > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Feb 23, 2014 8:57 PM, "Chuck Hogg" <ch...@shelbybb.com> wrote: > >> FYI, we tell them we'd like to leave our equipment for 30-45 days so that >> they can get a taste of their Verizon bill. Typically we get the call, My >> bill was $120+ this month, can I get your service turned back on? >> >> Regards, >> Chuck >> >> >> On Sun, Feb 23, 2014 at 8:45 PM, Josh Luthman < >> j...@imaginenetworksllc.com> wrote: >> >>> Just because it's available to them doesn't mean they're aware of it. >>> I'm almost certain people don't check before switching to 4G. They see >>> it's 50 mbps and faster than your WISP's 5 or 10 mbps and then get stuck in >>> a contract for 2 years. I put it on the bill so they see it every time >>> they click on their invoice. >>> >>> I should mention most customers are automatically billed, so while they >>> do get their bill via email, they may choose to simply ignore it. >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> On Sun, Feb 23, 2014 at 8:42 PM, heith petersen <wi...@mncomm.com>wrote: >>> >>>> Are others doing this on their billing as well? I don't think I am >>>> going to have a big issue with Verizon. Fortunately our new billing system, >>>> I think, will show their usage, even though we do not offer capped >>>> services. They can always look at their portal, but a lot of people still >>>> are insistent on calling the office to say "charge my card" as opposed to >>>> going online and hitting "pay now". I guess you have to hit them in the >>>> face with it some time. >>>> >>>> *From:* Josh Luthman <j...@imaginenetworksllc.com> >>>> *Sent:* Sunday, February 23, 2014 7:13 PM >>>> *To:* WISPA General List <wireless@wispa.org> >>>> *Subject:* Re: [WISPA] Fw: FW: >>>> >>>> Oh that's the first time you've seen it? Ya, kinda odd looking for >>>> sure. It's one of the reasons I started including customers' bandwidth >>>> usage on the bill. They see they've done 20 or 30 gigs (at least) and then >>>> when they see HomeFusion is 5-10 gigs plus a kidney to get all the way up >>>> to 20, they don't bother (this is speculation on my part). >>>> >>>> My guess is that they've got several higher gain sectors instead of one >>>> omni. Also I think the reason it is coax is to get power and figure out >>>> which one of the sectors gets the best signal. >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> >>>> On Sun, Feb 23, 2014 at 8:09 PM, heith petersen <wi...@mncomm.com>wrote: >>>> >>>>> Looks like a friggin dryer vent to me. I have not seen this before, >>>>> that's my confusion. Its alien to me. Usually I have smarter customers >>>>> that >>>>> ask me how much data they are doing. Other dump me, then get an outrageous >>>>> bill from Verizon when they watched 15 movies on the Netflix and realize I >>>>> am not that bad. We recently installed a 450 pointed right at this >>>>> neighborhood and are running tests with a banker customer. Looking real >>>>> good, and I am ready to pump out more speed to these customers >>>>> >>>>> *From:* Josh Luthman <j...@imaginenetworksllc.com> >>>>> *Sent:* Sunday, February 23, 2014 6:46 PM >>>>> *To:* WISPA General List <wireless@wispa.org> >>>>> *Subject:* Re: [WISPA] Fw: FW: >>>>> >>>>> Looks like a 4G cantenna to me. What's the confusion? >>>>> >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> >>>>> On Sun, Feb 23, 2014 at 7:43 PM, heith petersen <wi...@mncomm.com>wrote: >>>>> >>>>>> I had a customer cancel our service a few weeks ago in a town an >>>>>> hour away from me. My billing lady got the impression that she was going >>>>>> to >>>>>> use her 4G service. She lives out of town a mile where we are the only >>>>>> WISP >>>>>> or service around, aside from satellite or cell service. Our equipment >>>>>> was >>>>>> laying by her house as she was away for the day when we were there, but >>>>>> stated that the new equipment was mounted in our old spot. So my tech >>>>>> took >>>>>> this picture and it said Cantenna on the bottom of it. Its not like the >>>>>> Cantenna I have seen in the past. I am real positive that I do not have >>>>>> another WISP in the area. Do some WISPS use these devices? The closest >>>>>> business is a John Deere dealership, and I am fairly certain their IT >>>>>> would >>>>>> not allow external usage of their network, and all of the houses in the >>>>>> area use our service. Anyways just curious if any one had any ideas of >>>>>> what >>>>>> they could be using this for. I have had other customers cheat WiFi from >>>>>> their neighbors with different Cantennas, but I would use a UBNT device >>>>>> to >>>>>> re-distribute the service, if that's whats going on >>>>>> >>>>>> thanks >>>>>> heith >>>>>> >>>>>> *From:* 6052801...@mms.att.net >>>>>> *Sent:* Sunday, February 23, 2014 6:32 PM >>>>>> *To:* he...@mncomm.com >>>>>> *Subject:* FW: >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Wireless mailing list >>>>>> Wireless@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> >>>>> ------------------------------ >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> Wireless@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> Wireless@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> >>>> >>>> ------------------------------ >>>> _______________________________________________ >>>> Wireless mailing list >>>> Wireless@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>>> _______________________________________________ >>>> Wireless mailing list >>>> Wireless@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>> >>> _______________________________________________ >>> Wireless mailing list >>> Wireless@wispa.org >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >> >> _______________________________________________ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > >
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