Hi Gene,
I just checked the Witango.com site and looked at their support page.
No where on it is there any reference to an email address called
[EMAIL PROTECTED]
What if they never got those emails? Wouldn't it be a sad misunderstanding
if there is all this anger about a lack of support when they didn't
get the messages?
Why don't you use [EMAIL PROTECTED] to set up a support contract like
the page says to do?
Alternatively, I know that Robert Shubert is great at setting up load
balancing configurations.
Let's not jump to conclusions before absolutely necessary...
Stefan
At 07:14 AM 10/4/2007, you wrote:
My thanks to Robert, William and Roland who responded. All saying
much the same thing. I've been a user of Witango since the Everyware
days and it's heavily in use here at DRS Optronics, a large division
of DRS. (<outbind://111/www.DRS.com>www.DRS.com) Control of Witango,
load balancing, responsiveness, etc., is being passed to our Dallas
division. No longer will I have the hands on access I once did. I
see this as a good thing since I can concentrate more on what I'm
good at and the guys who know more about networking and database
tweaking can concentrate on what they know best.
The problem is Phil has already pissed off my management. I'm
copying an e-mail our IT Director in Dallas sent the other day. He
has still received no response. I am absolutely amazed. We all
wonder why a tool as good as Witango doesn't take off. I think we
see the answer here. DRS is a $1.5B company. The largest division of
DRS is a heavy user of Witango. Imagine if this company was
convinced that Witango was a valid tool? With the exchange of e-mail
below, and the comments I have received from you folks which I am
going to pass on to management, I don't see that happening here.
It's unfortunate that this opportunity is being squandered by the
folks at Witango.
----------
From: Magnotti, Ernie [mailto:[EMAIL PROTECTED]
Sent: Monday, October 01, 2007 10:56 AM
To: [EMAIL PROTECTED]
Cc: Veltri, James; Wolf, Gene
Subject: FW: Witango Help
Importance: High
Dear Witango,<?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" />
At the bottom of this thread is a request for support from one of my
datacenter staff. It has been over a week and we have not had any response.
Witango is a critical part of our infrastructure. We've also spent a
lot of money on licensing for Witango. Further, I have made it a
priority for James Veltri, who initiated this request for support,
to confer with Witango support regarding our configuration. The
current performance is unacceptable due to heavy CPU load during
peak times of the business day.
Please follow up on James inquiry below, and let us know of a better
way to interact with you on future support issues.
Ernie Magnotti
IT Manager
DRS Sensors & Targeting Systems, Inc.
<mailto:[EMAIL PROTECTED]>mailto:[EMAIL PROTECTED]
Desk: 972-560-5790
From: Veltri, James [mailto:[EMAIL PROTECTED]
Sent: Monday, October 01, 2007 9:33 AM
To: Magnotti, Ernie
Subject: FW: Witango Help
FYI
From: Veltri, James
Sent: Thursday, September 20, 2007 10:11 AM
To: '[EMAIL PROTECTED]'
Subject: Witango Help
Hello,
My name is James Veltri and I'm with DRS Optronics, Inc. we
currently use your product Witango to develop our Intranet
applications. I'm not a developer myself, but I'm one of the Data
Center/Infrastructure people and I've been assigned to troubleshoot
a performance issue that we've been experiencing.
I'll give you a quick breakdown on how our Witango servers are
configured. Basically we have one main server which hosts IIS,
Witango which talks to a Backend server which hosts the SQL
Databases for Witango.
Basically what we've been experiencing is that during our "heavy
load" periods (which we could potentially have 1000 users trying at
one time) the processors on our main server peg out and eventually
end up locking up the system which requires a reboot. Now I was
given a document by Gene Wolf our BSG (Business Systems Group) guy
"Witango 5 Professional Server Configuration Guide" which spells out
how to separate the Witango services onto other Servers to spread
out the load.
However none of the documentation that I could find shows us a
migration path from our current configuration to the load-balanced
configuration.. Any documentation you could send me on the above
would be greatly appreciated.
Also if possible could you provide me with an Best Practice guides
you may have on configuration of the servers for the Witango service.
Thanks,
James Veltri
----------
From: Robert Garcia [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 03, 2007 5:14 PM
To: [email protected]
Subject: Re: Witango-Talk: Witango Customer Support
You have to piss them off on this list, and then they respond. Of
give them a credit card number. Those are the only ways that are
most likely to work.
Their support is horrible.
--
Robert Garcia
President - BigHead Technology
VP Application Development - eventpix.com
13653 West Park Dr
Magalia, Ca 95954
ph: 530.645.4040 x222 fax: 530.645.4040
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] -
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]
<http://bighead.net>http://bighead.net/ - http://eventpix.com/
On Oct 3, 2007, at 1:19 PM, Wolf, Gene wrote:
Hey all, quick question. We are reorganizing here at DRS and
moving our servers to our data center in Dallas (we're in Florida)
and centralizing our networking support there as well. This is all
a good thing. Needless to say Witango is an unknown to everyone in
Dallas and they want to understand as much as they can about
Witango and supporting it. They have written several e-mails to
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]
and I've been told they have received no reply.
I have always used this forum to get answers and do not know
the best way to put our networking and support folks in touch with
Witango support. How do you folks do it? Do you basically rely on
this list, or is there some e-mail address other than the one
listed above that should be used for support issues? Thanks!
Gene Wolf
Supervisor, Business Systems
DRS Sensors & Targeting Systems-Optronics
2330 Commerce Park Drive NE
Palm Bay, Florida 32905
Phone: 321-309-0685
321-309-0202 (fax)
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