I am asking my management where they got that e-mail address. That's why I posted my first question to the list and provided the e-mail address that they were using. Since I am now on the periphery of maintaining Witango I figured a quick question to this list was the best way to get an answer my management was asking because some of you probably have had to contact support in the past and had an address readily available. I hardly expected the vitriolic response I have received from some quarters.
________________________________ From: Stefan Gonick [mailto:[EMAIL PROTECTED] Sent: Thursday, October 04, 2007 9:39 AM To: [email protected] Subject: Re: Witango-Talk: Witango Customer Support Hi Gene, I just checked the Witango.com site and looked at their support page. No where on it is there any reference to an email address called [EMAIL PROTECTED] . What if they never got those emails? Wouldn't it be a sad misunderstanding if there is all this anger about a lack of support when they didn't get the messages? Why don't you use [EMAIL PROTECTED] to set up a support contract like the page says to do? Alternatively, I know that Robert Shubert is great at setting up load balancing configurations. Let's not jump to conclusions before absolutely necessary... Stefan At 07:14 AM 10/4/2007, you wrote: My thanks to Robert, William and Roland who responded. All saying much the same thing. I've been a user of Witango since the Everyware days and it's heavily in use here at DRS Optronics, a large division of DRS. ( www.DRS.com <outbind://111/www.DRS.com> ) Control of Witango, load balancing, responsiveness, etc., is being passed to our Dallas division. No longer will I have the hands on access I once did. I see this as a good thing since I can concentrate more on what I'm good at and the guys who know more about networking and database tweaking can concentrate on what they know best. The problem is Phil has already pissed off my management. I'm copying an e-mail our IT Director in Dallas sent the other day. He has still received no response. I am absolutely amazed. We all wonder why a tool as good as Witango doesn't take off. I think we see the answer here. DRS is a $1.5B company. The largest division of DRS is a heavy user of Witango. Imagine if this company was convinced that Witango was a valid tool? With the exchange of e-mail below, and the comments I have received from you folks which I am going to pass on to management, I don't see that happening here. It's unfortunate that this opportunity is being squandered by the folks at Witango. ________________________________ From: Magnotti, Ernie [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] Sent: Monday, October 01, 2007 10:56 AM To: [EMAIL PROTECTED] Cc: Veltri, James; Wolf, Gene Subject: FW: Witango Help Importance: High Dear Witango,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> At the bottom of this thread is a request for support from one of my datacenter staff. It has been over a week and we have not had any response. Witango is a critical part of our infrastructure. We've also spent a lot of money on licensing for Witango. Further, I have made it a priority for James Veltri, who initiated this request for support, to confer with Witango support regarding our configuration. The current performance is unacceptable due to heavy CPU load during peak times of the business day. Please follow up on James inquiry below, and let us know of a better way to interact with you on future support issues. Ernie Magnotti IT Manager DRS Sensors & Targeting Systems, Inc. mailto:[EMAIL PROTECTED] Desk: 972-560-5790 From: Veltri, James [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] Sent: Monday, October 01, 2007 9:33 AM To: Magnotti, Ernie Subject: FW: Witango Help FYI From: Veltri, James Sent: Thursday, September 20, 2007 10:11 AM To: '[EMAIL PROTECTED]' Subject: Witango Help Hello, My name is James Veltri and I'm with DRS Optronics, Inc. we currently use your product Witango to develop our Intranet applications. I'm not a developer myself, but I'm one of the Data Center/Infrastructure people and I've been assigned to troubleshoot a performance issue that we've been experiencing. I'll give you a quick breakdown on how our Witango servers are configured. Basically we have one main server which hosts IIS, Witango which talks to a Backend server which hosts the SQL Databases for Witango. Basically what we've been experiencing is that during our "heavy load" periods (which we could potentially have 1000 users trying at one time) the processors on our main server peg out and eventually end up locking up the system which requires a reboot. Now I was given a document by Gene Wolf our BSG (Business Systems Group) guy "Witango 5 Professional Server Configuration Guide" which spells out how to separate the Witango services onto other Servers to spread out the load. However none of the documentation that I could find shows us a migration path from our current configuration to the load-balanced configuration.. Any documentation you could send me on the above would be greatly appreciated. Also if possible could you provide me with an Best Practice guides you may have on configuration of the servers for the Witango service. Thanks, James Veltri ________________________________ From: Robert Garcia [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] Sent: Wednesday, October 03, 2007 5:14 PM To: [email protected] Subject: Re: Witango-Talk: Witango Customer Support You have to piss them off on this list, and then they respond. Of give them a credit card number. Those are the only ways that are most likely to work. Their support is horrible. -- Robert Garcia President - BigHead Technology VP Application Development - eventpix.com 13653 West Park Dr Magalia, Ca 95954 ph: 530.645.4040 x222 fax: 530.645.4040 [EMAIL PROTECTED] - [EMAIL PROTECTED] http://bighead.net/ - http://eventpix.com/ On Oct 3, 2007, at 1:19 PM, Wolf, Gene wrote: Hey all, quick question. We are reorganizing here at DRS and moving our servers to our data center in Dallas (we're in Florida) and centralizing our networking support there as well. This is all a good thing. Needless to say Witango is an unknown to everyone in Dallas and they want to understand as much as they can about Witango and supporting it. They have written several e-mails to [EMAIL PROTECTED] and I've been told they have received no reply. I have always used this forum to get answers and do not know the best way to put our networking and support folks in touch with Witango support. How do you folks do it? Do you basically rely on this list, or is there some e-mail address other than the one listed above that should be used for support issues? Thanks! Gene Wolf Supervisor, Business Systems DRS Sensors & Targeting Systems-Optronics 2330 Commerce Park Drive NE Palm Bay, Florida 32905 Phone: 321-309-0685 321-309-0202 (fax) Dictionary.com Word of the Day http://dictionary.reference.com/wordoftheday/ This e-mail, including any attached files, may contain confidential and privileged information for the sole use of the intended recipient. 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