RE: [WS_FTP Forum] WS_FTP V5 Behaivor Change Virtual Folders -Bug? [T2004061102R8]

[Pete Simpson]

Dude...   Back off of Julie.  You do realize you are receiving FREE support from an ipSwitch employee on a non-supported public listserve, right?  Technically, ipSwitch does not have to support you unless you purchased a support agreement.  And then the support is delivered directly on a one-on-one basis by contacting [EMAIL PROTECTED], not using this list.   The fact that ipSwitch provides this forum and from time to time their tech personnel try to help out is very nice.  I understand your upset, but the problem has been identified, logged, and they are working on it as described.  Julie is doing her best as an advocate for you and you're slamming her company and product in a public forum.  Don't mess up a good thing for the rest of us, please.  If you are this upset, contact ipSwitch by telephone and if you get no relief there then, and only then, is is appropriate IMO to go off on the public list.   Secondly, why oh why would you upgrade what apparently is a major production system without testing it first?  It's apparent that you read the release notes and documentation, kudos.  But it would be appropriate given the size of your environment (600 users?) to have tried the upgrade in another environment prior to implementing it into Production.  That would have mitigated your emergency need for a fix.   Pete -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Lorne Ludwig Sent: Monday, June 14, 2004 12:01 AM To: [EMAIL PROTECTED] Subject: RE: [WS_FTP Forum] WS_FTP V5 Behaivor Change Virtual Folders -Bug? [T2004061102R8] Julie,   The problem is that they do NOT have access to the Folder via the same way. One of the first checks done is "Does the needed Folder/Directory Exist?" It is expected to be in the user home folder. This FAILS with this BUG in place. Rather than try and make up answers that have nothing to do with the problem why don't we try something unique... Let's fix the bug!   First I call the issue in and I'm given some BS about how "this is the way it has always worked"... Then after I reload a system to a past release and prove that this was a bug in V5 I'm told... "Oh yeah!!! this is a known issue and a fix is in work." Now I'm being told "That really didn't happen" even though all 600 users were locked out of my system until I changed the "List" rights (without a valid existence check the script will fail to proceed to the transfer step and writes an error log entry on the end-users system.)   Have you ever worked with my scripts? No. Or have you ever asked me what is being done and why? No and no. I think I'm in a much better position to know what the impact of this change has been on my users, scripts and file transfers.   Sorry for getting a bit short with you but I'm getting the feeling that Ipswitch is just making this shit up as we go along. I was told to expect a fix by Monday and I sure hope that it will be in place. Lorne -In Beer there is Strength... -In Wine there is Wisdom... -In Water there is BACTERIA!!!     Old German Proverb   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Julie Sent: Sunday, June 13, 2004 5:48 PM To: [EMAIL PROTECTED] Subject: RE: [WS_FTP Forum] WS_FTP V5 Behaivor Change Virtual Folders -Bug? [T2004061102R8] Lorne,         You stated "These 600 users are using scripts to perform these transfers and all of these scripts would need to be re-written to gain access to the correct folders.".         In this case, your users should not be affected by the change.  They still have access to the folder as they always have (same path).  The difference is the folder will not be listed in a directory listing.  It is still there and when doing a CD to the directory, the users will not see a list of files/folders, but will be able to read and write to the directory.   Thanks, Julie J.   [ CONFIDENTIALITY NOTICE ]