> So when > we launched our new site we had HUNDREDS (not exaggerating - > they are all logged) of complaints about the font size being > "too small" or "too big" because they did not have their font > size set to "medium" (and there doesn't appear to be a way to > detect what the setting is - probably because it is not "standard").
We've faced this as well, particularly with the Perth International Arts Festival, and we just decided to politely educate each user who complained about what their problem was and why it was better the way we'd done it. Time consuming, but after the first couple it was all cut and paste anyway. A lot of people actually apologised for complaining, some thanked us for telling them about the resizing feature, one even switched to Mozilla. Am I gonna re-educate the entire internet population, one complaint letter at a time? Probably not! But I felt better about those that I did respond to. Of course, many people simply don't complain... K. --- Kay Smoljak Senior Developer/QC Leader/Search Optimisation PerthWeb Pty Ltd - http://www.perthweb.com.au/ Ph: 08 9226 1366 - Fax: 08 9226 1375 ***************************************************** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list & getting help *****************************************************
