Hello Kevin,

You are right about providing HTML and PDF versions. If you must provide a Word version then I suggest converting your documents to the old *.doc format which can be read by all versions of Word back to Word 97.

If you have Word 2002 or earlier you can download a converter to convert your *.docx files into *.doc format. See the links at the bottom of this email.

Why not suggest to your users that they install OpenOffice Writer instead. Writer reads all versions of Word documents.

By the way, converting Word documents to clean HTML / XHTML is no walk in the park. If you need to do this, I would suggest using DocToHTML (http://www.doctohtml.com/doctohtml.html) which I have had good success with. It's $39 to buy and good value.

Kind regards,

Grant Bailey
Links:
http://office.microsoft.com/en-us/downloads/office-online-file-converters-and-viewers-HA001044981.aspx
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cf196df0-70e5-4595-8a98-370278f40c57&DisplayLang=en
http://www.microsoft.com/downloads/en/details.aspx?familyid=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en


On 1/12/2010 6:52 AM, Erickson, Kevin (DOE) wrote:
Hi All,
The website I work with receives a lot of documents to be posted that
come in the form of Word, PowerPoint and Excel documents. And now, with
the release of the latest versions of Ms Office, they are coming to me
with an "X" on their extensions. I have information in the footer of all
the web pages for access to free viewers for all documents including
these latest extensions. This may be an adequate CYA but I am not
convinced it is the best practice. I know this must be confusing for
some of our visitors.
I would like to ask any of you if you have had to deal with multiple
document formats and how you handled this for the best user
accessibility.
I am thinking the best practice is to have, first, a browser/HTML
version, second, a PDF version, and after that whatever version the
document was created as, i.e. Ms Word, PowerPoint, etc.
Example:
<ul>
        <li>
                Title<a href="info.html" title"Title Web Page">  (Web
Page)</a>  <a href="info.pdf" title"Title in PDF Format">  (PDF)</a>  <a
href="info.docx" title"Title in MS Word Format">  (Word)</a>
        </li>
</ul>

Thank you very much for sharing your experiences on this,

Kevin



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