Nick,

As a brand spanking new user, I am more than just a bit displeased. I
initially installed the Del.icio.us extension. When I reopened
Firefox, I was prompted to import my Bookmarks, so far so good. The
prompt warned that it "might" take "a few minutes" for the import to
complete. 

Two hours later (and I'm on cable hi-speed), I was still waiting.
There is no progress bar to let me know how much had been transferred,
if any. I was left wondering if it was even working. Did it freeze? Is
there a problem? How was I to know?

Then questions began to run around in my head. Can I still surf? Or do
I need to just let it go? How long is the average import time? When
should I realize that there is a problem? In the meantime, I was
unable to go to the sites I love, because I didn't have any Bookmarks
whatsoever in my Firefox bookmarks. I still had to just wait and wonder.

Finally in the end, I uninstalled the extension. My Bookmarks, as
promised, were thankfully restored and what a lovely site it was to
see them.

So I, being the fair person that I am, decided that maybe it was just
a fluke and let's try it again. I reinstalled the extension and closed
my browser. Now what happened to the prompt to import my Bookmarks? I
closed the browser, and fired it up again. Still no prompt. So now I
go to the help pages and find that I can Export > Import the
bookmarks. Well that's not really what I was hoping for, but okay. I
suppose it was better than nothing.

I follow the instructions and begin the import. I'm now taken to a
page that basically tells me it's in progress (still no progress bar)
and that it will refresh every one minute until it's complete. Two
hours later, it's still refreshing.

Annoyingly, I find a message at the bottom of that page which says:
"Importing may take some time to complete, depending on how many
bookmarks you have and how many other people are trying to import at
the same time. If you have been seeing this message for over a day,
please send an email to..."

Excuse me?! Am I to understand that your server problem is SO bad that
it might take a day or even more?! Then you won't even offer support
unless it's been at least a day? How completely inefficient is that? 

Not to mention, when I look for the help files, I'm directed to this
mailing list. I'm also directed to sign in under Yahoo. Excuse me, but
while I understand that Del.icio.us is powered by Yahoo, but
Del.icio.us has a different user name. Why is there no mailing list
for only Del.icio.us users? I shouldn't have to link one account to
another, unless it's all integrated together, which it clearly is not.
I would think a mailing list for Del.icio.us with the Del.icio.us user
name intact is in order.

This all sounds very badly planned and a poor system indeed is in use
here. I am still sitting here waiting, at this very moment, for my
bookmarks to be imported and quite frankly, I'm just about ready to
throw in the towel. This isn't the way cool extension that it's all
cracked up to be, is much more trouble than what it actually worth,
and is way too time consuming. There are plenty of other online
bookmarking utilities and perhaps I should just go look elsewhere.

I'm really trying to be patient here.

Now all of that said...

IF and only IF this import ever actually completes, what am I to do? I
did reinstall the extension, but the extension, for some reason, isn't
listed in my extensions. I guess this means that something went wrong,
but how am I to know with all the problems I've been through?

So what do I do now? Do I delete all those bookmarks once finished and
start way the heck back over? 

This is so frustrating!

Any help or direction here is much appreciated,

MagnoliaSoutherly


--- In [email protected], "nick.nguyen" <[EMAIL PROTECTED]> wrote:
>
> Hey George,
> 
> This is Nick from del.icio.us.  First of all, you should know that
> deleting bookmarks from firefox with the new extension installed will
> also delete the bookmark from del.icio.us, as it's a bidirectional
> sync, not a download.  I do hope that you give it a whirl after the
> bookmarks are downloaded, in particular there are features like adding
> tags to the bookmark toolbar, and the typedown search which make
> finding and accessing your bookmarks from within FF much easier than
> before.
> 
> Also, there is a version of the original extension for FF2, and you
> can install that if you wish.  Here's the URL:
> 
> http://del.icio.us/help/firefox/extension
> 
> Currently, the new extension is only available on addons.mozilla.org,
> and was made in conjunction with the Mozilla team as a more complete
> replacement for browser bookmarks.
> 
> Nick
> Product Manager, del.icio.us




 
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