> From: Jim Robertson <[email protected]> > Date: Sat, 01 Aug 2009 04:07:14 -0700 > > I worried that perhaps I didn't get a complete installation, so I ran the > "Remove Office" application, removed Office 2008, and started over. The > initial installation went fine (my product key had been retained and I > didn't need to reenter it), but updates paused at the same location. This > time, I clicked "Edit" in the above dialog, and Script Editor launched. I > didn't see the above text in the script (perhaps that says something about > why the script didn't understand the event). I Quit Script Editor, and the > update then proceeded.
Hi Jim! If you're not sure you got a good clean install then a re-install may still be a good idea. The "Quit Apps" script that you mention is part of the Office 2008 installers and has made its appearance before. Normally, you shouldn't see this because its purpose it to quit any open Office applications before replacing them. However, it's not foolproof and can be problematic. Do this: Go to Apple menu --> System Preferences... --> Accounts and create a brand new Mac OS X user account where Office has never been used. Don't launch Office at all here and make sure that you are completely logged out of any other Mac OS X user accounts on your Mac. This puts you into a state where nothing in Office can be active. Run the uninstaller in this new account and then run your installer followed by updates. This should give you a clean install. Return to your regular Mac OS X user account and launch your Office applications. Hope this helps! -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck> -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
