This morning, my Mac Pro (Snow Leopard, Software Update current) started spewing windows reporting "Microsoft Sync Services Encountered a Problem and needs to close," with offers to send reports to Microsoft and a default checkbox activated to restart sync services. I sent a few dozen before tiring of this. (Deactivating the checkbox to restart MS Sync Services did NOT stop the spawning of the error messages).
I'm running fully updated MS Office Mac 2008 (but not Exchange Services Edition). I had Sync Services set to synchronize events, contacts, and Entourage Notes. I read this: <http://www.entourage.mvps.org/troubleshoot/syncservices.html> I rebooted. That didn't stop the error. I turned off MS sync services in Entourage Prefs (all three options). That stopped the error. Next, I searched my Entourage Database for events where the subject "Does not exist." It didn't find any. (I tried looking at ALL my events as a list, but the only item that SHOWS UP in the list view of events IS the event subject, so that wasn't useful). I deleted all ToDos that had no subject. I deleted one instance of any duplicated ToDos (if possible, the one not assigned a category, because that could have come from another application iCal or my iPhone 3G). There were fewer than a dozen of these. Then, I turned MS Sync Services back on just for events. Thus far, no error reports (30 minutes running at most, but earlier they were popping up faster than I could deal with them, probably one every 10 seconds or so). I've not tried syncing my iPhone yet (which I do through iTunes, NOT through MobileMe, although I have a MobileMe account). The two things I've changed in the past day were to install the newest (Snow Leopard compatible) version of Dymo Label software, which uses the Apple Address Book for its database, and to update "Growl" to version 1.2. Growl is used by dropbox, among other communicating apps, but I don't think it's involved in my problem. The Entourage Help Page mentions "Synchrospector." Is this still relevant with Snow Leopard? An item listed as "SimpleStickies" is still there and says it's for Snow Leopard. For the moment, my plan is to leave MS Sync Services enabled for a few hours. I'll add and delete a few test events both to my calendar in Entourage and to my "Entourage" calendar in iCal. If I get no error reports, then I'll turn event synchronization OFF in Entourage prefs and turn it ON for Entourage Notes and see what happens, then turn IT off and turn MS Sync Services on for Address Book entries (with the Dymo Label prefs set NOT to use Apple Address Book for ITS database). If those all work without triggering the MS Sync Services error report, I'll set the new Dymo Label app to use the Apple Address Book and see if that triggers the error reporting. Does that sound like a reasonable approach? Any other suggestions? Thanks so much, Jim Robertson -- -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
