I have also seen the ³disappearing draft² problem, but could not conceive that it was an Entourage problem, rather than me as a user.
I agree re wholeheartedly regarding data integrity. A less functional but more reliable client (e.g. Mail) is preferable, particularly when taken in the context of the preferred ³Apple Walled Garden² backup, i.e. Time Machine. Alternatively, and at a price, Outlook may do the job. On 05/10/2010 16:48, "Julian Vrieslander" <[email protected]> wrote: > I have posted several rants to this list about my dissatisfaction with > various parts of the Entourage user interface. But I have stayed with > Entourage because some of the other features work very well: AppleScript > support, text cleanup options, mailing list management, etc. > > The ugly icons and the rough edges in parts of the UI are annoying but > tolerable. Losing or misplacing data is not tolerable. There have been > several instances where I spent a long time carefully composing a complex > email to someone, saved it as a draft, and then saw it disappear from > Entourage when I tried to send it. The message was not mailed, and there > was no sign of it anywhere in the database. In each case, I had to > recompose the message from scratch, wasting hours of time. Perhaps I hit > the wrong key combination, causing them to be deleted accidentally. But > there were no confirmation alerts ("Are you sure you want to permanently > delete?"). This has happened several times to me over the last few years. > I've asked this list for an explanation, with no answers. > > The other worrisome issue appeared relatively recently. In fact, it > happened again this morning. I ran a check for new mail. As the inbox for > my personal IMAP account was updating (with new headers flashing in the > message list) I noticed a couple of messages from an important business > associate. But when the update was complete, those message headers were > missing from the list. I ran another check for new mail, and they were > still missing. FYI, my inbox is sorted by "Received", with most recent at > the top. Eventually, I was able to make the headers appear, by bringing up > the Entourage Find dialog (cmd-option-F) and searching for the sender's > name. That caused the inbox message list to update and show the headers. > > When I got to work, I had a similar experience on the Mac in my office, > which runs the same versions of Mac OS X (10.6.4) and Entourage (12.2.6). > After the new mail check, the messages from my associate were not displayed. > I looked at the web mail page for my email provider (FastMail.fm), and the > messages were displayed there. They were also displayed by the Mail app on > my iPhone 4. They eventually appeared on my office installation of > Entourage, but only after I ran through all my message lists, flipping the > various headers and sort controls, and running more mail checks. I don't > know what I did to cause the missing messages to appear. > > These are pretty serious issues. If Entourage cannot reliably detect an > important incoming message, or if it loses drafts before I can send them, > then I need a different email client. > > I am probably one of the most loyal users of Entourage. I have been with it > since the original incarnation as Claris Emailer 1.0. I will be installing > Office 2011, because it is site-licensed by my employer and necessary for my > work. But I will switch to Apple Mail if I continue to see the problems > described above, or if the long-promised update for iPhone calendar sync > does not work well. -- YouTalk mailing list List information: http://www.entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
