Zammad is keeping all tickets. Did you install elasticsearch
(https://docs.zammad.org/en/latest/install-elasticsearch.html)? In this
case just reindex all objects with "zammad run rake searchindex:rebuild".
If you still can't search for all tickets, it seems to be an permission
issue (older tickets could be in a group where you have no access).
Am Mittwoch, 21. Juni 2017 10:43:25 UTC+2 schrieb Amir Mofidi:
> Hi fellow Zammad users,
> We've set up an installation of Zammad and it's working pretty well. But
> we can not find tickets older that 2 weeks in search or when navigating
> through overviews.
> Does anyone know if tickets are being deleted from database or just hidden
> in the views? Any way keeping all tickets? Because it causes us a lot of
> issues when need to re-open a ticket but it's not there anymore.
Open Source as Download https://zammad.org || Easy to use as SaaS
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