Thanks Martin! That solved it for us. Den onsdag 21 juni 2017 kl. 10:47:43 UTC+2 skrev Martin Edenhofer: > > Hi Amir, > > Zammad is keeping all tickets. Did you install elasticsearch ( > https://docs.zammad.org/en/latest/install-elasticsearch.html)? In this > case just reindex all objects with "zammad run rake searchindex:rebuild". > > If you still can't search for all tickets, it seems to be an permission > issue (older tickets could be in a group where you have no access). > > -Martin > > Am Mittwoch, 21. Juni 2017 10:43:25 UTC+2 schrieb Amir Mofidi: >> >> Hi fellow Zammad users, >> >> We've set up an installation of Zammad and it's working pretty well. But >> we can not find tickets older that 2 weeks in search or when navigating >> through overviews. >> Does anyone know if tickets are being deleted from database or just >> hidden in the views? Any way keeping all tickets? Because it causes us a >> lot of issues when need to re-open a ticket but it's not there anymore. >> >
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