Thanks Martin!
That solved it for us.

Den onsdag 21 juni 2017 kl. 10:47:43 UTC+2 skrev Martin Edenhofer:
> Hi Amir,
> Zammad is keeping all tickets. Did you install elasticsearch (
> In this 
> case just reindex all objects with "zammad run rake searchindex:rebuild".
> If you still can't search for all tickets, it seems to be an permission 
> issue (older tickets could be in a group where you have no access).
>  -Martin
> Am Mittwoch, 21. Juni 2017 10:43:25 UTC+2 schrieb Amir Mofidi:
>> Hi fellow Zammad users,
>> We've set up an installation of Zammad and it's working pretty well. But 
>> we can not find tickets older that 2 weeks in search or when navigating 
>> through overviews. 
>> Does anyone know if tickets are being deleted from database or just 
>> hidden in the views? Any way keeping all tickets? Because it causes us a 
>> lot of issues when need to re-open a ticket but it's not there anymore. 

Open Source as Download || Easy to use as SaaS
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