oh sorry, you understand me wrong :) i want this fields required! so agent should not be able to close the ticket WITHOUT setting this fields. in the ticket view i see a "*" at the field like in the screen. but i can close the ticket also with "null" in the values :)
PS: verdammt geiles System haben Sie da gebaut :) Gruss aus Görlitz :) Am Donnerstag, 13. Juli 2017 17:31:03 UTC+2 schrieb Martin Edenhofer: > > Hi Erik, > > in the admin interface (where you can define this attributes) you can set > if it's a required field or not. > > Just select "optional" and you do not need to fill it. > > Greetings, > > -Martin > > > <https://lh3.googleusercontent.com/-nk9nlFTOwtk/WWeSKJUBGwI/AAAAAAAAAKQ/Qi9USkKd-fsDYeit424lZTjOxmgzdMlmACLcBGAs/s1600/Screen%2BShot%2B2017-07-13%2Bat%2B17.30.15.png> > > > > Am Mittwoch, 12. Juli 2017 20:16:12 UTC+2 schrieb Erik Dittert: >> >> hi, >> >> i was create some fields... my problem is that i can close the ticket >> without put some values to this "required" fields... why? >> >> >> >> Thx! >> >> Erik >> > -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/08dde45c-61fd-4f1a-9389-096824621108%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.