Hi Marc,
hmmm - it has possibilities, however that's 36 rules in theory with 6
people, and the trouble is that its quite inflexible - you know how
these things are in real life: someone's on holiday, so they need to not
get any alerts, someone else has swapped, so their priorities must
change, but not in the normal schedule.
I'm really thinking of a script with a list of names, and you just
supply the order of people on the command line, and it changes the
delays to match that order.
Chris
Marc Irlandez wrote:
Hi Chris,
Have you tried scheduling user alerts through the "Schedule" tab for
"Alerting Rules".
In addition to setting the delays, you could schedule the alerting
rule for each user.
For example, create a 5 min delayed alert, a 15 min delayed alert and
so on.
Then assign user A to the 5 min alert and user B be assigned to the 15
min alert on certain weeks.
While on other weeks, user B is assigned the 5 min alert and user A is
assigned to the 15 min alert.
Does this solution fit your use case?
Marc
On Jan 25, 2007, at 5:47 AM, Chris Beauchamp wrote:
Hi,
We have 6 people in our support rota, with 6 different numbered Mobile
phones, and a rota where one of us is on first line, another is on
second etc.
I can setup escalations whereby the first person is alerted after (say)
5 minutes, the second after 15, the third after 30 etc.
However, as the person on first, second, third etc changes every week,
we don't want to have to change it using the ui - some form of script
would seem sensible.
Do you have any thoughts on how to accomplish this? I guess a python
script would be able to do it, but a few pointers on how to do it would
be very helpful.
Many thanks
Chris
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